Contact Centre Team Leader

2 weeks ago

Leatherhead, United Kingdom Premium Credit Full time

**Contact Centre Team Leader**
Leatherhead, Surrey (Hybrid model)
- Competitive salary of up to £33,000, depending on experience
- A workplace pension scheme
- Hybrid working, with optional days in our Leatherhead headquarters
- Private Medical and Dental cover
- 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
- Support and investment in your personal development
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders
**What we do**
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winningbusiness lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners
- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.
**The Role**
This is an exciting time of growth for us, and we need a Contact Centre Team Leader to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.
You will also:

- Work with Team Leader colleagues to effectively run the Contact Centre operation
- Engage and communicate with your team and colleagues to ensure our vision and values are shared and understood
- Conduct performance reviews and identify any specific skills gaps
- Facilitate weekly team buzz meetings to share best practice and maintain strong communications
- Maintain a culture of high morale and deliver initiatives to drive team performance
- Support agent recruitment and develop talent for succession planning
- Manage team absences and holidays in line with company procedures
- Audit, monitor and review the quality of customer outputs to ensure standards are met, improved and remain compliant with regulations
**Who are we looking for**
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At PremiumCredit, you will be supported to develop and expand your skills, knowledge and experience.
To be considered as Contact Centre Team Leader, you will need:

- A strong track record of leading others in a service-oriented environment
- Knowledge of contact centre technologies and metrics
- Knowledge of HR policies and procedures
- Excellent customer focus
- Strong MS Office capabilities
Experience in a regulated environment such as financial services is also desirable.
We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and webelieve that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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