Senior Commercial Account Handler

2 weeks ago

Horsforth, United Kingdom Radius Payment Solutions Full time

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

**Job Purpose**

The role of Senior Commercial Account Handler** **is really important to us. You will be responsible for supporting our Sales Executives with administration and customer service duties for fleet and commercial clients.

We would love to welcome you to our Leeds office, working hours of Monday-Friday 9.00am - 5:15pm.

**Your responsibilities day to day will be**
- Dealing with general enquiries competently and giving clear guidance and explanations
- Accurately updating and maintaining an in - house system
- Processing mid-term adjustments and cancellations on existing policies
- Solving customer queries throughout the life of their policy and general administration - document processing, letter writing, dealing with the setting up/cancellation of direct debits

**What do we expect of you?**
- A friendly and professional telephone manner with excellent customer service
- The ability to build relationships with clients
- Ability to prioritise work and work under pressure
- To be confident and proactive and ability to take own initiative
- Both a team player and ability to work on own initiative
- Must be flexible
- Keen eye for detail
- Commercial Insurance experience is desirable

**What can you expect of us?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits

**Salary-** Competitive + performance related bonus (quarterly)

**Still curious?**

Administrator, Fleet Insurance, Commercial Insurance, Account Handler, Fleet Administrator, Administration, Customer Service, Account Handling

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