Customer Services Supervisor

4 weeks ago


Bridgend, United Kingdom South Wales Police Full time

**Force***

South Wales Police

**Role Type***

Police Staff

**Business Area***

Digital Services Division

**Department***

Digital Services Division

**Location***

HQ, Bridgend

**Grade***

SC56

**Salary***

£25,758.00 - £30,375.00

**Part/Full Time***

Full Time

**Hours per Week***

37

**Type of Contract***

Permanent

**Level of Welsh language ability required?***

2

**Job Advert Description***

The Joint Digital Services Division is seeking to recruit a Customer Services Supervisor to support the daily management of the 102 Helpdesk and Customer Services Assistants. The role will supervise these staff, ensuring they receive appropriate training and mentoring when required and ensure that processes and guidance given are fit for purpose. In addition, the role will work_ _as part of the Business Support Branch providing business administration to the wider division. such as arranging meetings, minute-taking, placing orders and providing general administrative support.

The 102 Helpdesk is based in the Business Support Branch of Digital Services Division in South Wales Police Headquarters, Bridgend. We provide customer support to South Wales Police and Gwent Police colleagues, dealing with a range of queries from general and ordering enquiries to providing front line support for our Fully Integrated resource Management System Team (FIRMS). The 102 HelpDesk a manages the maintenance of numerous internal Digital Services Division mailboxes as well as public facing mailboxes. In addition, the HelpDesk responds to telephone queries with the HelpDesk Service being available between 9.00am - 4.30pm Monday-Friday.

This role is suitable for part time/job share workers



  • Bridgend, United Kingdom Focus Resourcing Full time

    We are looking to recruit for a Customer services Supervisor to co-ordinate a busy Customer Services Administration team to ensure customer machine orders, invoices and credit notes are processed in a timely manner and that product stock levels are maintained. **This is predominantly an administrative role.** Key Responsibilities: Ensure the Health and...


  • Bridgend, United Kingdom Recruitment Solutions Workforce Ltd Full time

    RSW are proud to be working alongside our long standing client based in Bridgend. They are currently looking for an experienced Customer Service Supervisor to join their administration team on a temporary basis.The Role: * Day to day supervision, support and guidance of the Customer Service Team * Ensure all orders, invoices and credit notes are processed...


  • Bridgend, United Kingdom Recruitment Solutions Workforce Ltd Full time

    RSW are proud to be working alongside our long standing client based in Bridgend. They are currently looking for an experienced Customer Service Supervisor to join their administration team on a temporary basis. The Role: * Day to day supervision, support and guidance of the Customer Service Team * Ensure all orders, invoices and credit notes are...


  • Bridgend, United Kingdom Recruitment Solutions Workforce Ltd Full time

    RSW are proud to be working alongside our long standing client based in Bridgend. They are currently looking for an experienced Customer Service Supervisor to join their administration team on a temporary basis.The Role: * Day to day supervision, support and guidance of the Customer Service Team * Ensure all orders, invoices and credit notes are processed...


  • Bridgend, United Kingdom Securitas Security Services Full time

    About the RoleHey seasoned Security Supervisors! ️‍♂️ Got that SIA license and 5 years under your belt? ️ Ready for a new thrill and fulfilling challenge? Dive into our team! As our key Security Supervisor, you’ll be the protector of both customers and staff, driving comprehensive security procedures. Lead with flair, backed by our...

  • Transport Planner

    2 days ago


    Bridgend, Bridgend, United Kingdom St David Recruitment Services Ltd Full time

    Transport Planner & Customer Service Coordinator Bridgend (Office Based) Permanent Role Our client is looking for a Transport & Customer Service Coordinator to join their team in Bridgend on a permanent basis. 25 days holiday + Bank holidays • Free lunch on Friday (if in head office) • Free lunch 2nd Tuesday (instead of Friday that...

  • Transport Planner

    2 days ago


    Bridgend, Bridgend, United Kingdom St David Recruitment Services Ltd Full time

    Transport Planner & Customer Service Coordinator Bridgend (Office Based) Salary Starting from - £28,000. Hours - 07:00 – 16:30 (Mon-Thurs) / 7.30 – 16.00 (Friday) with 60 min break Permanent Role Our client is looking for a Transport & Customer Service Coordinator to join their team in Bridgend on a permanent basis. Company Benefits • 25 days...

  • Asics Supervisor

    1 month ago


    Bridgend, United Kingdom McArthurGlen Designer Outlets Full time

    **Job description** Asics Store Supervisor** Job purpose - Support the store management in meeting or exceeding store sales targets - Work with the Store Manager and Assistant Manager to achieve brand standard in customer service and selling, product presentation and merchandising. Position in the organisation - Reports directly to: Store manager - Gives...


  • Bridgend, United Kingdom Jennifer Griffiths Recruitment and Training Ltd Full time

    My client is looking for a customer service advisor to start asap on a temporary to permanent basis. Will be working in the customer service department Previous experience in a customer service office essential Will be taking customer calls and order processing Working 9am - 5pm Monday to Friday £10.50 - £11.00 per hour **Job Types**: Full-time, Temp...

  • Retail Supervisor

    1 month ago


    Bridgend, United Kingdom The Outlet Shop Ltd Full time

    Full Time Retail Supervisor required to work 37.5 hours per week in our Bridgend Retail Outlet. To assist the shop Manager in the day to day running of a retail outlet. Previous experience is essential. To work as part of a small team, managing staff rota's, directing employees, assisting customers, re-stocking shelves, point of sale and all general...


  • Bridgend, Bridgend, United Kingdom Flotek Full time

    Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the...


  • Bridgend, Bridgend, United Kingdom Flotek Full time

    Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the...

  • Asics Supervisor 20hr

    4 weeks ago


    Bridgend, United Kingdom McArthurGlen Designer Outlets Full time

    **Job description** Asics Store Supervisor 20 hrs** **Job purpose** - Support the store management in meeting or exceeding store sales targets - Work with the Store Manager and Assistant Manager to achieve brand standard in customer service and selling, product presentation and merchandising. **Position in the organisation** - Reports directly to: Store...


  • Bridgend, Bridgend, United Kingdom Flotek Full time

    Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across...


  • Bridgend, Bridgend, United Kingdom Flotek Full time

    Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations...


  • Bridgend, Bridgend, United Kingdom BluetownOnline Ltd Full time

    Job Title: Technical Customer Service Engineer Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West, our...

  • Area Supervisor

    1 month ago


    Bridgend, United Kingdom Bridgend County Borough Council Full time

    35 Hours Per Week Term Time Applications are invited for the above position as Area Supervisor. - Regularly visit and carry out pro-active monitoring of school kitchens, staff and service, providing the necessary reports as required, ensuring good communication with the Headteachers, managers, staff and customers, to meet the needs of the business, creating...


  • Bridgend, United Kingdom Jennifer Griffiths Recruitment and Training Ltd Full time

    My client is a well established Finance company based in Bridgend. They are looking for a customer service assistant to make phone calls to dealers and finance companies. Keeping the flow of calls going whilst they are looking to recruit staff. Previous customer service experience is essential. Temps will be given the opportunity to go permanent if...


  • Bridgend, United Kingdom Jennifer Griffiths Recruitment and Training Ltd Full time

    My client is a well established Finance company based in Bridgend. They are looking for a customer service assistant to make phone calls to dealers and finance companies. Keeping the flow of calls going whilst they are looking to recruit staff. Previous customer service experience is essential. Temps will be given the opportunity to go permanent if...


  • Bridgend, United Kingdom Exponential-e Full time

    Exponential-eWant to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.Hours: 24/7 Shift Pattern - 4 Days on and 4 Days offYour new role: * Be the first point of contact for Exponential-e customers * Responsible for...