Customer Services Supervisor
4 weeks ago
**Force***
South Wales Police
**Role Type***
Police Staff
**Business Area***
Digital Services Division
**Department***
Digital Services Division
**Location***
HQ, Bridgend
**Grade***
SC56
**Salary***
£25,758.00 - £30,375.00
**Part/Full Time***
Full Time
**Hours per Week***
37
**Type of Contract***
Permanent
**Level of Welsh language ability required?***
2
**Job Advert Description***
The Joint Digital Services Division is seeking to recruit a Customer Services Supervisor to support the daily management of the 102 Helpdesk and Customer Services Assistants. The role will supervise these staff, ensuring they receive appropriate training and mentoring when required and ensure that processes and guidance given are fit for purpose. In addition, the role will work_ _as part of the Business Support Branch providing business administration to the wider division. such as arranging meetings, minute-taking, placing orders and providing general administrative support.
The 102 Helpdesk is based in the Business Support Branch of Digital Services Division in South Wales Police Headquarters, Bridgend. We provide customer support to South Wales Police and Gwent Police colleagues, dealing with a range of queries from general and ordering enquiries to providing front line support for our Fully Integrated resource Management System Team (FIRMS). The 102 HelpDesk a manages the maintenance of numerous internal Digital Services Division mailboxes as well as public facing mailboxes. In addition, the HelpDesk responds to telephone queries with the HelpDesk Service being available between 9.00am - 4.30pm Monday-Friday.
This role is suitable for part time/job share workers
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