Account Manager
3 weeks ago
**2 DAYS ON-SITE PER WEEK/ 3 DAYS REMOTE - London based**
A World-leading content strategists working on content, copywriting and strategy have an opportunity for an **Account Manager** to join their team.
You will be working with some of the worlds leading global brands.
**Must have Digital Marketing experience**
They are looking for someone to own their relationships with clients, charm them and lead the way in ensuring they get the best possible service and solutions.
**ROLE RESPONSIBILITIES**:
- Own our 'client success' process and lead on client relationships
- Work with the Strategists to provide added value and best possible results for clients
- Work with the Project manager to ensure clients are happy and that projects are running smoothly
- Calling, meeting, entertaining and fostering close relationships with clients
- Proactively explore opportunities to expand existing clients spend
- All new work/quoting discussions with client
- Defining and commissioning creative team (choosing writers, strategists etc.)
- All initial briefing for new projects
- All project finances, managing and forecasting budgets
- Assistance to the MD with Invoicing and Credit Control
- Work with MD and other AMs to improve processes
- Think in 'money terms' only and owns the commercial success of the client account
**ESSENTIAL EXPERIENCE**:
- At least 3 years of experience working in a creative/marketing/digital agency, as an
- Account Manager
- Thorough understanding of digital marketing
- Proven record of proactive relationship building and maintenance with high-end stakeholders
- Experience running budgets and invoicing
- Experience implementing/running a client NPS (or other client satisfaction methodology).
- Proven experience of growing clients' accounts
- Experience briefing a creative team
- Excellent working knowledge of GSuite and Microsoft Office
- Experience using Xero - an advantage
- Have worked on several budgets at a time - an advantage
- Knowledge/ experience with copywriting - an advantage
Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
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