Chatbot & Digital Developer - Travel to Maximus

2 weeks ago


London, United Kingdom Centre for Health and Disability Assessments Full time

**Introduction** **Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

**Job Summary** To build and maintain a chatbot for Maximus, as well as create digital content and tools. Maintaining digital platforms such as the Remploy Website and Abintegro through back end development.

2. Test chatbot to ensure quality before launching on Remploy website through a thorough nesting process
3. Maintain chatbots - including spotting keywords, correct intents, ensuring chatbot continues to improve understanding of natural language
4. Analyse chatbot data based off chat trends, successful and unsuccessful chats, and frequently asked questions
5.Build and maintain marketing automation campaigns across different programmes
6. Implement and maintain content online platform Abintegro for wider business use including the set up and optimisation of programmes.
7. Work in an agile environment to demonstrate product updates

**Education and Experience Requirements** ESSENTIAL
? Experience of building chatbots
? Experience of managing content management solutions
? Experience of working in an agile framework.
? Excellent team working skills
? Ability to work from home without close supervision and meet deadlines
? Good communication skills
? Ability to solve problems
DESIRABLE
? Experience of using Jira
? Understanding of employability programmes
? Experience working in a large matrix organisation
? Experience of Stakeholder management

Note: As well as possessing the necessary qualifications, skills, knowledge or experience, having the right mind set and behaviours which are in line with our company values is equally important. Our Ignite Performance framework gives equal weighting toKPI’s, Objectives and Values and Behaviours.

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.



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