Chatbots Product Manager

4 weeks ago

London, United Kingdom Flo Health Full time

GenAI is about to be productised by Flo, empowering our users to take control of their health. We help women harness the power of their body signals through a conversational approach, providing personalised and detailed answers to their questions. With our conversational approach and cutting-edge LLM-based technologies, we are opening a new era in this journey. You will create and manage chatbots that offer personalised conversations using cutting-edge machine learning.

You will be working very closely with engineering and machine learning on a day-to-day basis along with the medical, data privacy, security and legal teams. You will also work closely with our Chatbots product designer, content designer, and UX researcher to design features and ensure the delivery to engineers is seamless.You’ll manage the roadmap, contribute to the company’s goals and make data-informed decisions.Your goal will be to deliver PoCs for AI chatbot work using R&D through 2024 and then develop the strategy into 2024.

Your Experience

Must have:

  • 5+ years of experience in product management including experience working in a technical, data, AI or machine learning PM role. Must have a strong technical background.
  • Good knowledge of Gen AI trends, tools and technical landscape.
  • Experienced working with data and analysts
  • A track record of fast-paced delivery of features and an iterative test-and-learn approach.
  • A proven track record of thoughtful, user-focused insights that have led to successful consumer product launched
  • Demonstrated ability to handle ambiguity and work collaboratively with cross-functional teams
  • Excellent stakeholder management ideally having worked in regulated environments and can easily work with clinical, legal, data privacy, and security teams.
  • Excellent written and oral communication, interpersonal, and negotiation skills, technically conversant, and able to collaborate easily with engineers and designers
  • Experience using quantitative and qualitative insights to make data-driven product decisions

Nice to have:

  • Prior experience working in healthcare

What you'll be doing

You'll be responsible for:

  • Running the day-to-day of the team - organising sprint work, running refinements, working with engineers including ML engineers, to write epics and stories, running user story mapping to explore new features. Ability to work independently to unblock engineers and problem-solve.
  • Collaborating with a product designer, content designer and UX researcher - designing features, running rapid user testing and handoffs to engineers.
  • Leading the team in establishing initiatives that are set and measured as part of the company OKR process
  • Creating AI chatbot strategy and vision aligned with the company's vision
  • Uncovering the user needs and problems, prioritising them using quantitative and qualitative data
  • Managing clear, thoughtful product requirements and feature descriptions to help teams work efficiently and effectively
  • Applying a combination of qualitative and quantitative approaches, customer understanding, and product intuition to inform your decisions and approach
  • Defining and monitoring product success metrics using data-driven goals
  • Partner with the content chatbot team and conversation designers to create a well-defined user experience.
  • Being a reliable and proactive member of an established team
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