Collaboration and Productivity Technology Specialist

4 weeks ago

North East, United Kingdom Post Office Ltd Full time

**Summary**:
**Grade: 3B**
**Contract Type: Permeant**
**Location: London, Chesterfield, Hybrid**
**Reporting to: Head of EUC Technologies**
**Division: Technology**

**The Purpose of the Role**:
To identify and explore modern collaboration and productivity technologies. To provide support and guidance on collaboration and productivity tooling and 3rd party integrations. To provide capabilities into the business to ensure users can collaborate as seamlessly and as naturally as possible. To own and input to:

- strategic decisions
- design governance
- change implementation assurance
- test monitoring

To educate service desk Colleagues and provide last line of support.

**Principal Accountabilities**:
Working closely with internal Teams and 3rd parties the individual will be responsible for shaping and implementing the strategy for Post Office collaboration systems to align with business requirements.

The role will also be responsible for ensuring robust processes are implemented and managed to ensure safe and controlled delivery of changes and releases across the colleague estate e.g., Product upgrades, expanding automation and power platform capabilities, and providing expertise into the Problem management process and last line Incident Management.

The Collaboration and Productivity Technology Specialist will successfully transcend differing levels of knowledge and capability to identify and drive advances in collaboration, productivity tooling, assist with strategic decisions, design governance, change implementation assurance, test monitoring, training of service desk and provide last line of support for issues across the Post Office estate.

The individual will be collaborative and have a love for learning, a passion for diagnosing and solving often complex IT problems, and a commitment to process automation, streamlining and improvement.

Key accountabilities:

- Subject Matter Expert on the Collaboration and Productivity technologies
- Responsible for the strategic design, implementation and governance of a variety of EUC (End User Computing) technologies managed by the EUC service providers, such as:

- Microsoft Teams and 3rd party integrations
- SharePoint
- Yammer
- Print solution in Colleague
- Application packaging standards
- Azure automation components
- Power Platform development guidance and standards definition

- Work with third party suppliers to design solutions and govern the implement according to design
- Assist with planning, designing, developing, and implementing future collaboration platform changes
- Involvement in projects through the following stages of the lifecycle - design, implementation, transition to service, in-life best practice guidance, support and roadmap advice
- Provide 4th line, major incident and problem escalation support
- Review and recommend approaches for implemented technologies with a view to improving, streamlining or cost saving
- Assist and educate other Post Office teams
- Work with the EUC provider and Security teams to resolve security vulnerabilities identified by vulnerability scanning

**Qualifications, Experience & Skills**:
Knowledge and skills required- Ability to be the Subject Matter Expert (SME) in all technologies included within the remit of the Collaboration and Productivity Technology Specialist
- Able to gain the trust and confidence of internal or external project, service or delivery teams
- Excellent stakeholder management skills at all levels of the organization
- Excellent team leadership skills
- Strong technical understanding across Microsoft 365 technologies
- Ability to take your own initiative and be effective
- Good attention to detail and ability to absorb and challenge large volumes of new information to drive decision-making
- Excellent organisation, time management and workload prioritisation skills
- Excellent communication skills, both written and verbal

Experience Required
- Experience of producing detailed designs and documentation suitable for operational hand over
- Strong technical and demonstrable hands-on abilities across EUC technologies: M365, Teams, SharePoint, Exchange, Yammer, Power Platform
- Proven support of these EUC technologies and complex technical requirements in large enterprise environments
- Experience managing technical requirements with 3rd parties and suppliers

Qualifications required- Ideally the following certifications:

- MS-700: Managing Microsoft Teams
- Microsoft 365 Certified: Teamwork Administrator Associate

**About Post Office**:
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK’s banks and building societie

  • Site Technology Specialist

    1 month ago

    South East England,, United Kingdom Elite Consultancy Network Full time

    The Site Technology Specialist is responsible for the applications and support of on and off board site technology services and solutionsThe Site Technology Specialist is required to understand both the technical and end user functions of the products to facilitate customer success and long term growth of the product range.To assist in technical reference...

  • Site Technology Specialist

    2 weeks ago

    South East England,, United Kingdom Elite Consultancy Network Full time

    The Site Technology Specialist is responsible for the applications and support of on and off board site technology services and solutionsThe Site Technology Specialist is required to understand both the technical and end user functions of the products to facilitate customer success and long term growth of the product range.To assist in technical reference...

  • Site Technology Specialist

    1 month ago

    South East England,, United Kingdom Elite Consultancy Network Full time

    The Site Technology Specialist is responsible for the applications and support of on and off board site technology services and solutionsThe Site Technology Specialist is required to understand both the technical and end user functions of the products to facilitate customer success and long term growth of the product range.To assist in technical reference...

  • Product Owner

    1 month ago

    Brighton, East Sussex, United Kingdom Legal & General Group Full time

    Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes. It’s up to us inL&G Group functions– which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services that all...

  • Product Owner

    1 month ago

    Brighton, East Sussex, United Kingdom Legal & General Group Full time

    Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes.  It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services...

  • Product Owner

    1 month ago

    Brighton, East Sussex, United Kingdom Legal & General Group Full time

    Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes.  It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services...

  • Product Owner

    1 month ago

    Brighton, East Sussex, United Kingdom Legal & General Group Full time

    Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes. It’s up to us inL&G Group functions– which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services that all...

  • Product Owner

    4 weeks ago

    Brighton, East Sussex, United Kingdom Legal & General Full time

    Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes.  It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services that all areas of the...

  • Product Owner

    4 weeks ago

    Brighton, East Sussex, United Kingdom Legal & General Group Full time

    Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes.  It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services...

  • Product Owner

    4 weeks ago

    Brighton, East Sussex, United Kingdom Legal & General Group Full time

    Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes. It’s up to us inL&G Group functions– which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services that all...

  • Product Owner

    4 weeks ago

    Brighton, East Sussex, United Kingdom Legal & General Group Full time

    Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes. It’s up to us inL&G Group functions– which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services that all...

  • Product Owner

    4 weeks ago

    Brighton, East Sussex, United Kingdom Legal & General Group Full time

    Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes.  It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services...

  • Technology Services Security Manager

    2 days ago

    North West, United Kingdom Reed RTS Technology Full time

    We have a fantastic permanent opportunity for a Technology Services Security Manager to lead our Security Operations function within the IT department. This pivotal role involves managing both internal and external specialist 3rd party support to deliver security operations activities across our diverse digital estate. The successful candidate will be...

  • Technology Transfer Specialist

    1 week ago

    North Yorkshire, United Kingdom Dechra Full time

    Summary Thanks for checking out our vacancy, we're delighted you want to learn more about Dechra. Dechra are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide. Here at Dechra, our values are...

  • Senior Product Specialist

    4 weeks ago

    Bevendean, East Sussex, United Kingdom Ambitious Resources Ltd Full time

    Ambitious Resources is thrilled to present a remarkable opportunity for a seasoned Senior Product Specialist on behalf of our esteemed client in the vibrant city of Brighton. This role is a golden ticket to not only advance your career but also to make significant contributions to the industrial electronics sector. Our client, a pioneer in delivering...

  • Senior Product Specialist

    1 month ago

    Bevendean, East Sussex, United Kingdom Ambitious Resources Ltd Full time

    Ambitious Resources is thrilled to present a remarkable opportunity for a seasoned Senior Product Specialist on behalf of our esteemed client in the vibrant city of Brighton. This role is a golden ticket to not only advance your career but also to make significant contributions to the industrial electronics sector. Our client, a pioneer in delivering...

  • Senior Product Specialist

    4 weeks ago

    Bevendean, East Sussex, United Kingdom Ambitious Resources Ltd Full time

    Ambitious Resources is thrilled to present a remarkable opportunity for a seasoned Senior Product Specialist on behalf of our esteemed client in the vibrant city of Brighton. This role is a golden ticket to not only advance your career but also to make significant contributions to the industrial electronics sector. Our client, a pioneer in delivering...

  • Product Specialist

    2 weeks ago

    North West, United Kingdom On Target Recruitment Ltd Full time

    The Company: Global organisation. Grown in the UK considerably over the last few years. Market leading product in the Advanced Wound Care arena.The Role of the Product Specialist:Main element of the role is to sell the portfolio of advanced wound care dressings, compression bandages, hosiery and anti-embolism stockings. Selling both the acute and community...

  • Clinical Product Specialist

    4 weeks ago

    North London, United Kingdom IQVIA Full time

    _**Do you have experience working in an operating theatre environment?**_ IQVIA is recruiting for a Clinical Product Specialist to join the London team. This is a great opportunity to work for one of the world’s most highly respected healthcare companies within their specialist orthopaedic trauma division. - In these interesting customer focused (but...

  • Product Specialist

    2 weeks ago

    North West, United Kingdom On Target Recruitment Ltd Full time

    The JobThe Company: Market Leading Distributor within the medical devices industry. Incredible training/coaching. Family run business and agile so can make decisions quickly.The Role of the Product Specialist Selling the full range of surgical & patient handling products main focus is around gynaecology, general surgery & urology. Selling to surgeons,...