Client Services Assistant

1 month ago

Glasgow, United Kingdom ROYAL CONSERVATOIRE OF SCOTLAND Full time

**Job Title Client Services Assistant**

**Department **Finance and Estates

**Grade **3

**Location **Renfrew Street Campus / Wallace Studios

**Responsible to **Client Services Manager

**Responsible for **N/A

Role Summary

To assist the Client Services and the Estates department will the day to day practical and operational aspects of the RCS buildings.

The post will be worked on a flexible time basis to cover evening and weekend duties as required.

Meeting customers differing requirements and sometimes working concurrently long hours.

Main

**Responsibilities**:
**Building Operations**:Assisting and dealing with all aspects of security including**:

- Operation of CCTV system
- Security checks and patrols of all Conservatoire premises including external areas
- Operation of all Conservatoire alarms, daily locking up and security procedures, management of keys for all areas including student lockers and instrument cages
- Routine maintenance as directed including the inspection and reporting of faults in accordance with Conservatoire procedure
- Conduct weekly fire test, reset gas and boilers
- Estates, working with and assisting all Estates Departments (Maintenance, Domestics, Venue

Tech and AV).
- Such other duties as required and delegated by Line Managers and supervisors

**Receptionist**: You are required to act as the public face of the RCS while working at the Reception
Desk you must:

- Welcome all visitors to RS and WS with courtesy and in accordance with Conservatoire procedures
- Provide general information, dealing with enquiries and liaising with staff, students, outside organisations and the general public
- Provide effective communication to staff ensuring timely passage of messages and information to all who have a need to know
- Operate the computerised Room Booking System for staff, students and outside organisations
- Sort and distribute all incoming and outgoing mail, acting as a messenger inside and outside the building as required
- Accepting delivery of items/supplies to the Conservatoire, transferring them to appropriate areas and checking all items leaving the Conservatoire, according to the laid down procedures
- Accepting and storing lost property and dealing with associated enquires
- Maintaining first aid room/stock, provide initial first aid to staff, students and the general public (First Aid Training will be provided as required).
- Operating telephone switchboard as required

**Events**:Assist in the smooth running of events. Duties will include:

- Arranging, as directed, the setting up requirements for events, rehearsals, meetings, performances and functions including transportation of equipment for external performances.

This will include moving and arranging instruments etc. and may from time to time involve travelling and staying away from home overnight.
- Assisting with events ensuring compliance with all statutory rules and regulations concerning public safety with particular regard to emergency procedures in the event of an evacuation being necessary
- Conducting guided tours, school visits and induction tours for staff and students
- Assisting outside agencies, orchestras, other staff and catering/cleaning services with regard to performance requirements
- Arranging the distribution and display of publicity material and monitoring such displays throughout the Conservatoire

Person Specification

Essential Criteria Desirable Criteria

Education, Qualifications and Training Education, Qualifications and Training

N/A **Customer service training**

Experience, Knowledge and Skills Experience, Knowledge and Skills
- Must present a good public image and **Experience in events (i.e. events communicate in an effective and organisation, client liaison, tours etc.) business-like manner with all levels of ** Experience of HE and/or performing staff. arts/theatre environment
- Experience dealing with the public. (i.e. **Sound IT skills reception duties) ** Knowledge of Health & safety
- Experience in support/client services Legislation and practices provision (i.e. mail, transport, catering, security, room & equipment)
- Ability to deal a with a variety of tasks, multi-tasking
- Ability to use initiative/minimum supervision
- Accuracy and Attention to details
- Strong Oral skills
- Written Skills (i.e. able to record/pass messages & instructions)
- Able to work in a team
- Customer/Client Focussed - approachable, friendly, diplomatic
- Ability to work in partnership with people at all levels - internally & externally
- Flexibility/Adaptability
- A driving licence with a maximum of 3 penalty points

**Job Types**: Full-time, Permanent

**Salary**: £23,697.00 per year

Schedule:

- Day shift

Work Location: In person

  • Customer Service Administrator

    1 month ago

    Glasgow, United Kingdom Time Assistant Full time

    You will be trained to provide advice and support to clients but you will also need to demonstrate the ability to find answers from a range of sources. As we are a small business you will be an integral part of the company operation, as the business grows so will your responsibility. **Responsibilities**: - Answering inbound telephone calls - Establishing...

  • Customer Service Administrator

    2 days ago

    Glasgow, United Kingdom Time Assistant Full time

    You will be trained to provide advice and support to clients but you will also need to demonstrate the ability to find answers from a range of sources. As we are a small business you will be an integral part of the company operation, as the business grows so will your responsibility. **Responsibilities**: - Answering inbound telephone calls - Establishing...

  • Client Services Assistant

    1 week ago

    Glasgow, United Kingdom ROYAL CONSERVATOIRE OF SCOTLAND Full time

    **Job Title Client Services Assistant** **Department **Finance and Estates **Grade **3 **Location **Renfrew Street Campus / Wallace Studios **Responsible to **Client Services Manager **Responsible for **N/A Role Summary To assist the Client Services and the Estates department will the day to day practical and operational aspects of the RCS...

  • Client Services Assistant

    2 months ago

    Glasgow, United Kingdom Clarity Simplicity Ltd. Full time

    We have a new vacancy for a Client Services Assistant to join our team at Clarity Simplicity Ltd. The Firm’s employees serve private individuals and commercial clients across a broad range of areas including family law, litigation, conveyancing and commercial property. Being of Scotland’s most dynamic law firms, the talent and passion of our employees is...

  • Refrigeration Service Engineer

    4 weeks ago

    Glasgow, United Kingdom Client Full time

    Refrigeration Service Engineer (Further Training Courses Available)£39,000 - £43,000 (OTE: £65,000+) + Technical Training + Career Progression + Premium-Paid Overtime + Van & Fuel Card + Door-to-Door Pay + Local Patch + Company Pension + 33 Days HolidayField-Based in Glasgow, covering the Central BeltAre you from a Refrigeration Engineering...

  • Client Service Assistant

    1 week ago

    Glasgow, United Kingdom HarperCollins Full time

    **Job Purpose** To proactively support the contact managers in all aspects of Third-party Client’s accounts and provide assistance to ensure that all contractual obligations are fulfilled by both parties. Build excellent relationships with all internal and external stakeholders. **Key Responsibilities/Accountabilities**: - Understand all contract terms...

  • Client Service Assistant

    1 week ago

    Glasgow, United Kingdom HarperCollins Full time

    **Job Purpose** To proactively support the contact managers in all aspects of Third-party Client’s accounts and provide assistance to ensure that all contractual obligations are fulfilled by both parties. Build excellent relationships with all internal and external stakeholders. **Key Responsibilities/Accountabilities**: - Understand all contract terms...

  • Field Service Engineer

    1 week ago

    Glasgow, United Kingdom Client Full time

    Field Service Engineer £30,000 - £35,000 + Training + Overtime + Home Based + Local Patch + Company Vehicle + Excellent Company Benefits Home Based (Commutable from: Glasgow, Kilmarnock, Dunfermline, East Kilbride, Wishaw, Paisley, Edinburgh, Falkirk, Livingston, Clydebank, Carluke) Are you an engineer with mechanical / electrical experience, looking...

  • Field Service Engineer

    4 weeks ago

    Glasgow, United Kingdom Client Full time

    Field Service Engineer £30,000 - £35,000 + Training + Overtime + Home Based + Local Patch + Company Vehicle + Excellent Company Benefits Home Based (Commutable from: Glasgow, Kilmarnock, Dunfermline, East Kilbride, Wishaw, Paisley, Edinburgh, Falkirk, Livingston, Clydebank, Carluke) Are you an engineer with mechanical / electrical experience, looking...

  • Field Service Engineer

    1 week ago

    Glasgow, United Kingdom Client Full time

    Field Service Engineer (Electronics / Electrical) £30,000 - £50,000 + Specialist Training + Paid Travel Time + Overtime + 35 Days Holiday + Benefits Glasgow, Ideally Based: Paisely, Clydebank, Dumbarton, East Kilbride, Motherwell, CumbernauldAre you a Service Engineer from any Electronics/Electrical background? Are you looking for highly specialist...

  • Field Service Engineer

    1 week ago

    Glasgow, United Kingdom Client Full time

    Field Service Engineer (Electronics / Electrical) £30,000 - £50,000 + Specialist Training + Paid Travel Time + Overtime + 35 Days Holiday + Benefits Glasgow, Ideally Based: Paisely, Clydebank, Dumbarton, East Kilbride, Motherwell, CumbernauldAre you a Service Engineer from any Electronics/Electrical background? Are you looking for highly specialist...

  • Client Services Administrator

    1 month ago

    Glasgow, United Kingdom EB Recruitment Ltd Full time

    **EB Recruitment is seeking an experienced Administrator to join the Client Services team of a busy automotive organisation based in Glasgow.** This position is based within the aftersales department of this company and will involve supporting new and existing clients across the UK on daily updates and requests relating to their vehicles. - Assist with...

  • Client Services Administrator

    2 weeks ago

    Glasgow, United Kingdom EB Recruitment Ltd Full time

    **EB Recruitment is seeking an experienced Administrator to join the Client Services team of a busy automotive organisation based in Glasgow.** This position is based within the aftersales department of this company and will involve supporting new and existing clients across the UK on daily updates and requests relating to their vehicles. - Assist with...

  • Client Services Coordinator

    1 month ago

    Glasgow, United Kingdom Pinsent Masons Full time

    **Department**:Facilities Client Services**Location**:Glasgow**Job Title**:Client Services Coordinator **Hours of work**:Flexibility required between core hours 8:30am - 5:30pm due to shift patterns as well as overtime cover between 7am and 9pm dependant on business demand (35-hour week) **Reports to**:Senior Receptionist, Glasgow **Purpose of the...

  • Client Service Executive

    3 weeks ago

    Glasgow, United Kingdom Barclays Full time

    **Client Service Executive** **Glasgow** As a Barclays Client Service Executive, you will be the first point of contact for our clients and have the exciting opportunity to be leading the creation of a world class client experience. In this role, you will handle a wide variety of inbound telephony calls and administration activities for clients, covering...

  • Head of Client Services

    1 month ago

    Glasgow, United Kingdom Parity Professionals Full time

    Glasgow 55,000 Parity Group is delighted to announce we are partnering with an exciting private sector client who needs a Head of Client Services to join their small but dynamic team. The client is an expert in developing software that assists in transforming businesses from contact centres into customer engagement hubs that advocate for the customer. **A...

  • Client Service Advisor

    2 weeks ago

    Glasgow, United Kingdom Lookers Plc Full time

    OTE: GBP £30,800.00/Yr. Overview: **Glasgow Hillington Jaguar Land Rover** **Monday to Friday 8am - 5:00pm + Saturday AM on a rota as overtime (x1.5 rate)** **Salary: £30,800 OTE (including basic £26,000 plus £4,800 bonus, uncapped)** Are you passionate about providing exceptional customer service? Are you always putting yourself in our customers' shoes,...

  • Client Services Manager

    2 weeks ago

    Glasgow, United Kingdom Reed Insurance Full time

    **Fantastic new Client Services Manager opportunity in Glasgow** **Salary up to £50K DOE/Qualifications - Hybrid/WFH -Career Progression** **Highly competitive benefits package including excellent pension and bonus** REED are pleased to be working with a well-respected Financial Planning company who are looking for an experienced Client Services Team...

  • Client Service Executive

    7 days ago

    Glasgow, United Kingdom Barclays Full time

    **Client Service Executive** **Glasgow** As a Barclays Client Service Executive, you will handle a wide variety of inbound calls and administrative activities for clients covering Barclays investment servicing and banking products. You will liaise with both internal and external stakeholders to resolve queries and understand requirements to meet client...

  • Software Architect

    2 weeks ago

    Glasgow, United Kingdom Client Full time

    Software ArchitectUp to £70,000 + 10% Bonus + International Travel + Health benefitsGlasgow - HybridAn exciting opportunity to join a leading global company specialising in the development and sale of cutting-edge automotive, Power and Infrastructure applications. An innovative leader in the industry since 1971, on a mission to combat climate change by...