Telephone Customer Service Advisor

6 months ago


Glasgow, United Kingdom Carnevale Ltd Full time

**Telephone Customer services**

We are an Italian, family run business, which manufactures specialist Italian cheese, meats and fresh pasta. We are leading importers and distributors of Italian foods, wines and provisions. We are a well established business, which delivers our products nationwide who are known throughout the wholesale, catering and restaurateur trade.

We are now looking for a Telephone Customer Service/ Sales Person to join our Office based Team at our Glasgow Depot. Italian Language required.

**Your main responsibilities will be**
- Take and process customers orders over the telephone
- Be confident to up sell products to customers when taking the orders.
- Calling customers and giving them details of any stock shortages, problems that may arise and also detailing new products that we have available
- Invoicing and processing orders, making adjustments
- Filing and general paperwork
- Inputting orders via our system
- Dealing with others departments in tracking down any delays or out of stock items
- Ad hoc office duties

**Who we are looking for**
- Someone who is confident and has a calm and friendly manner
- If you speak Italian that is a real plus.
- Confident with IT
- You must have good attention to detail
- Effective communicator and enjoy speaking with people
- Have an interest in or willingness to learn about the Italian food
- Must be quick as the office operates at a very fast pace
- Someone who contributes to teamwork

**Details**
- Starting rate would be £22464 (£10.80 p/h)
- Monday - Friday (1 hour lunch break)
- Hours 40hrs per week:
Monday 07.00am - 16.00pm

Tuesday 07.00am - 16.30pm

Wednesday 07.00am - 16.00pm

Thursday 07.00am - 16.00pm

Friday 07.00am - 15.30pm
- Discounts on all the Italian product range
- 28 days holiday (Including Bank Holidays) You will be required to work some of the Bank holidays. /lieu days will be given to compensate

Please send your CV. Unfortunately we will only be able to respond to applicants who are successful for interview. We will be doing telephone interviews in the firs

**Job Types**: Full-time, Permanent

**Benefits**:

- Discounted or free food

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (required)

**Job Types**: Full-time, Permanent

**Salary**: From £22,464.00 per year

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (required)

**Language**:

- Italian (required)

Work Location: In person



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