Part Time Centre Host

2 weeks ago

Southampton, United Kingdom Hendy Group Full time

Delivering a positive and memorable customer service experience is a key part of our Group experience strategy so our Centre Host Receptionists are key to providing the very first welcome to all guests visiting our retail locations. Your desire to build a professional rapport with our customers, establish their needs quickly and create a bespoke service for every visitor is paramount. Quite simply, our Centre Host Receptionists are our brand ambassadors and an integral part of our teams, reflecting the brand image and standards in everything they do.

**Working Hours**:
Monday & Friday (8am-6pm), Saturday (9am-5pm), alternate Sundays (10am-2pm).

**The Opportunity**:
As a Centre Host Receptionist you will:

- Meet, greet and host all guests (customers and prospects for all departments and all other visitors to the business);
- Answer and manage incoming calls into the business;
- Accurately record calls and visits and relay messages in a timely manner;
- Some invoicing and filing may be required along with general administration duties;
- Manage our customer refreshment areas and ensure that consistent housekeeping standards are maintained in line with Group policies.

**The Rewards**:
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.

**About You**:

- A friendly and approachable manner;
- Excellent communication skills, both written and verbal;
- IT literacy and switchboard experience would be advantageous;
- Exceptional customer service skills; and
- The ability to multi-task and work under pressure.

**The Company**:
Hendy Group is a family-run business with over 80 sites along the South Coast, from Eastbourne to Exeter. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

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