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Contact Centre Agent

4 months ago

Southampton, United Kingdom Benefex Full time

**The working hour pattern for this role is Monday, Thursday, Friday 9am-3pm.**

Within the team they provide excellent customer service to a wide range of clients on a day to day basis. You will need to be a real people person with a positive attitude to be part of a great team.

Previous experience working in a customer service environment would be ideal but your passion to deliver outstanding customer service is what we want.

**Key Responsibilities**:

- Become a hub of knowledge on employee benefits and how they work
- Working as a team to meet SLA’s
- Working individually to meet personal productivity targets/goals
- Providing excellent customer service to clients and their employees

**Key Musts**:

- Happy to work in a fast-paced environment
- Excellent team player
- Fast learner
- Competent computer skills
- Excellent communication skills, both written and verbal
- Experience in customer service

**In return, we will give you some great benefits**

Flexible work - fully office based or be a hybrid worker
25 days holiday plus your local bank holidays, as well as the option to buy/sell 5 days
Your birthday off
Two half day wellbeing days
Healthcare cash plan
Employee Assistance Plan
Income Protection at 75% of salary
Life assurance at 4x your salary
Virtual GP access
Pension scheme
Refer-a-friend bonus of £1000
Access to our award-winning flexible benefits platform

**Location and work pattern**:
When it comes to how and when you work, we want all of our Benefexers to have the flexibility they need to find a working pattern that works for both them and the business, and we'll work with you at offer stage to do just that. Whether you're looking for hybrid working, part time hours, or anything else, we've got people doing all of this and more. We don't want the hours you're able to work, or the location you're able to work from, to be a barrier to anyone joining the Benefex team.

While this role will be worked predominantly on an office or hybrid basis, we are looking for someone who is able to attend our Southampton office on a minimum of 1 day a month basis.

So, if you fancy joining a workplace which strives to make a difference, moves at speed and is a little bit unique, we'd love to hear from you.

**Our interview process**:
Benefex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the People team - 15 minutes
Online tests in numeracy and verbal reasoning
Interview with the Contact Centre Manager and the Employee Support Centre Team Leader - 45 minutes
Final interview with the VP of Customer Success - General Q&A, culture, and questions about us - 15 minutes

**Job Types**: Part-time, Permanent
Part-time hours: 16.5 per week

**Salary**: £21,255.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- No weekends

Application question(s):

- Are you able to attend the Southampton office on a monthly basis for team/training days?

Work Location: Hybrid remote in Southampton