IT Support Engineer
5 days ago
_**Role**_: IT Support Engineer_
- **Location**_: Warrington_
- **Salary**_: £25,000-£28,000_
- **Key responsibilities**:_
- _To triage Incidents accurately using the Known Error Database or seeking guidance from relevant staff_
- _Perform Break Fix on all desktop equipment where a known fix is available, ensuring normal service is restored as quickly as possible_
- _To replace consumable kit when spares are available,enabling a quick resolution with minimum inconvenience to the end user_
- _Manage individual queues to given targets with zero intervention from Team Leader_
- _Ticket logs are maintained in a timely and efficient manner (in line with SLA's)_
- _Working to aid avoidance of SLA breach on tickets._
- _Manage aged tickets to closure_
- _Carry out daily Video Conference Meeting Room checks every morning, following agreed schedule and check list (ensuring tickets logged for any issues)_
- _Carry out any 'ad hoc' non ticketed work but ensuring subsequent tickets logged_
- _To carry out all reasonable tasks as requested by Team Leader/Service Delivery Manager- **Knowledge / Skill**_
- _Strong customer liaison skills_
- _Decision making, confident in own decisions_
- _Demonstrable PC and OS troubleshooting_
- _Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives _
- **Experience**_
- _Full UK Driving Licence_
- _At least two years Proven IT support experience_
- _Experience with Microsoft Applications _
- _A good understanding of networks and windows Operating systems_
- **Please note that SC Clearance is required for this role**_
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