Gateway Adviser

At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost 160 years, and today we’re helping shape a global future that supports and nourishes talent worldwide.

Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, têxtiles, animation, history and culture, and more.

Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you.

Applications are invited for a Gateway Adviser to work in our busy Library & Student Services department which provides support for students and staff on the Canterbury campus.

The post provides first line help for students and staff in gaining access to a range of support services as well as locating and using the library resources, facilities, equipment and technology.

You should have experience of working in a customer service environment, preferably a busy academic library or support services environment. Effective interpersonal and communication skills and excellent customer service skills are essential. You should also have experience of automated library systems and be a competent and confident IT user. Knowledge of online information would be an advantage.

We are looking for someone who will be prepared to accept responsibility, to respond effectively under pressure, to demonstrate initiative and flexibility and to liaise effectively with staff, students and colleagues. Equally important are the ability to work as part of a team, initiative, flexibility and attention to detail. Being prepared to use new skills and undertake staff development as appropriate, especially in the area of new technology are essential. A First Aid qualification (or the willingness to be trained as a First Aider) would be desirable.

Please note the actual salary for this role is £16,408 - £17,990Hours of work are 5.5 hours per day, Monday to Friday.

For an informal discussion about the post please phone the Gateway Services Manager on 01227 217314.