Booking Services Agent

4 weeks ago

Winchester, United Kingdom The Winchester Hotel & Spa Full time

**Booking Services Agent**:
**The Winchester Hotel & Spa**:
**Salary**:£24.000 per annum**

**Job Type**:Permanent**
**Hours**:Full-time**
**Town**:Winchester***:
The Winchester Hotel & Spa has been one of Winchester’s most popular destinations for weekend getaways and spa breaks for over 20 years. The hotel consists of 96 bedrooms across four room types, a relaxing spa with a range of professional treatments as well as a refreshing pool and hot tub, flexible function rooms and a stylish bar and restaurant to enjoy throughout the day.

We are currently recruiting for Booking Service Agent to join our Truly Talented team.

What we offer

£24.000 per annum
Permanent, full-time contract (40hrs per week)

**Benefits**
- Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

**Your role**

Provide event and sales support with administrative duties. Serve as primary point-of-contact for guests, organizing and attending meeting events at the property to verify their end-to-end experience operates smoothly.

You should be positive, calm and approachable, always ensure that the guest is your prime priority.

**The core skills and experience required to succeed**:

- Ensures that events progress seamlessly.
- Greets customers during the event
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Manages group room blocks and meeting space for average to large-sized assigned groups.
- Identifies operational challenges associated with their group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
- Uses their judgment to integrate current trends in event management and event design.
- Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
- Participates in customer site inspections and assists with the sales process as necessary.
- Performs other duties as assigned to meet business needs.
- Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

**Skills and knowledge**
- Strong communication skills (verbal, listening, writing)
- Pro-active and reliable
- Strong people management skills
- Proficient technical capabilities with Opera, Revinate and other operational software.
- Excellent planning skills and attention to detail.
- Well-considered decision-making
- Flexible to work any shift including weekends and bank holidays

Having these core skills will put you one step further to joining Axiom Hospitality and the The Winchester Hotel & Spa.

**Opportunities for all**

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.

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