Implementation & Project Management Lead

2 weeks ago

Birmingham, United Kingdom Compass Group Full time

**What you'll be doing**:
The Implementation & Project Management Lead will assist in developing and putting the Transformation Vision and Strategy into practise throughout Our Healthcare, Defence and Retail Business. This will entail developing and overseeing the Transformation work schedule as well as completing significant business projects.

This position will oversee and report on other aspects of the Transformation Programme in addition to providing project management for particular Transformation initiatives and business projects. The post holder will be expected to collaborate with and exert influence over senior executives as well as unit managers within the organisation as well as suppliers outside of the company.

**More about the role**:
**Key Accountabilities**
- Work with stakeholders: clients, contract management, relevant areas of the Compass business and IT teams to identify business and technical solutions to meet the requirements of Compass One
- Manage new solutions through a comprehensive project plan and stakeholder group from initiation to delivery
- Ensure business process and solutions align to the overall Business and IT strategy and roadmap to support simplification and standardisation.
- Create business cases and any other key project documentation
- Provide support and appropriate system administration as required for the current solutions and any further introduced, this will require static days that need building into the working calendar
- To support and engage with sales and retention activity for Compass One including responding to tender questions, costings and specifics required during the process
- Regularly undertake site visits to assist contracts with systems and processes, including client engagement
- Produce reports and analysis from systems as required for key contacts such as clients, contract directors and OD’s
- Gatekeeper between units and suppliers to ensure that each supplier is managed effectively - updates, user groups, mobilisations, training etc linking in with central IT as needed
- Manage key suppliers, reviewing costs and conducting regular review meeting on the service they provide and highlighting key areas that require improvement
- Support units, contract directors, OD’s within the Compass One specific to technology, logistics and all soft services that the teams provide
- Develop market leading solution and materials as the specialist for tenders and retention in portering, helpdesk, security with support from wider Compass experts
- Work closely with mobilisation teams for new business and implementations
- Build compelling and industry focused solutions to - equipment, site support, training, benchmarking, and innovations
- Documenting and reviewing in unit processes to improve productivity and deliver continuous improvement
- Manage user groups, sharing developments in different systems and implementing changes to sites
- Liaising with operations to understand the constraints for different systems, then conduct bespoke programming and configuration on the software to improve the day-to-day operations
- Present tech solutions to stakeholders - clients, contract management & ops directors. Identifying how the solutions will benefit them
- Conduct regular evaluations of ongoing projects and feedback to the operations and senior team
- Critical point of contact for emergency technology issues that occur
- Manage system reboots for software updates and to resolve any issues
- Identify super users at different sites and provide in-depth software training, producing material to assist in utilising the system
- Point of conduct for any technical questions/issues regarding systems used within One Compass
- Manage the implementation of new technology to units, creating project plans and holding project review meetings.

**Who you are**:

- Excellent communication skills, both written and personal
- Strong team player with the ability to manage and support team members.
- Excellent stakeholder management skills
- Actively seek to further knowledge and skills and improve personal performance
- Readily accept responsibility and use initiative.
- Ability to multi-task and maintain focus.
- Good technical skills, with an aptitude for developing new skills.
- Good organisational skills.
- Attention to detail
- Ability to prioritise workload.
- Works well on own initiative
- Ability to work on their own, to meet project timelines and drive out resolutions to problems.
- Demonstrates good problem-solving abilities and a degree of urgency and responsiveness to incidents, problems, and resolution.
- Strong understanding of tech implementation
- Project Management Qualification (PRINCE 2)
- Experience of process improvement programs / projects
- Have an organised working practice with a mature and calm approach to all user situations
- Ability to write clear procedures including technical and user documentation
- Demonstrate broad interest in all aspects of th

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