Waiting Staff

3 months ago


Newbury, United Kingdom Star Inn Kingsclere Full time

Deliver excellent guest service, at all times by:

- Giving every guest a friendly welcome when they enter the business
- Explaining the service cycle, our products, our great offers and events
- Serving guests in turn, quickly and efficiently
- Using situational selling - making recommendations that are appropriate to the guest
- Serving and presenting all our food and drink products perfectly - product quality, temperature and brand standard
- Valuing our guests by engaging them in appropriate conversation / banter
- Valuing regular guests by remembering their names, their likes and dislikes, favourite products etc.
- Talking to every guest about the guest experience survey
- Checking guests are enjoying their meals
- Dealing with guest queries and complaints quickly and professionally
- Giving every guest a genuine farewell and encourage them to return

**Our People**
- Communicate and work well with the kitchen team to ensure the delivery of great guest service.
- Support the team by helping out others when required e.g. pot wash.
- Involved in and contribute at team meetings.

**Our Practices**
- Take pride to ensure the front of house areas, externals and toilets are clean and tidy, at all times.
- Set up and closedown the department to brand standard including stock rotation. Complete daily and weekly cleaning tasks.
- Keep up to date with current promotions and new products.
- Maintain personal knowledge by completing in-house training, online eLearning and workbooks.
- Always adhere to brand standards, licensing law and all company policies & procedures.
- Carry out management team requests and brand instructions.

**Job Types**: Full-time, Part-time

**Salary**: £6.00-£10.42 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Day range:

- Monday to Friday
- Weekend availability

Work Location: In person


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