Gp Receptionist/administrator

3 months ago

Maidstone, United Kingdom GP Surgery Full time

**Job title **GP Receptionist

**Line manager **Reception Manager

**Accountable to **Practice Manager

**Hours per week **37.5

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
**JOB SUMMARY**

**Primary key responsibilities**

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Clinically code data on EMIS Web

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into patients’ healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

**Qualifications Essential Desirable**
GCSE Mathematics & English (C or above) or equivalent

NVQ Level 2 in Health and Social Care

**Experience Essential Desirable**
Experience of working with the general public

Experience of reception duties

Experience of working in a healthcare setting

**Skills Essential Desirable**
Excellent communication skills (written and oral)

Conflict management experience

Clear, polite telephone manner

Competent in the use of Office and Outlook

Effective time management (planning and organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Ability to follow policies and procedures

EMIS user skills

**Personal qualities Essential Desirable**
Polite and confident

Flexible and cooperative

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

**Other requirements Essential Desirable**
Willingness to work flexible hours when required to meet work demands

Disclosure Barring Service (DBS) check

Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home

Notes: _The job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation._

**Salary**: £10.46 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Sick pay

Ability to commute/relocate:

- Maidstone: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- reception: 1 year (required)

Work Location: In person

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