Field Application Specialist

2 weeks ago

London, United Kingdom Automata Full time

Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab.

We work with labs across the world to understand their specific workflows and needs and develop personalized solutions that range from diagnostic, and drug discovery to synthetic biology. This allows us to simplify common automation tasks, while also supporting more advanced paths for specialized workflows, in a fast, flexible, and cost-efficient way.

We are looking for a Field Application Scientist (FAS) whose mission is to be A liaison between the customer, sales, and product teams providing solutions for customers and bringing science to our engineering team.

**Why is this role important for Automata?**

In order to empower scientists by making automation a reality for every lab we require FAS to help scope, plan, and solution those client requests

**In this role you will be responsible for**:
Embed with the sales team to assist in the technical win working as a liaison between internal teams and the customer to assure the correct interpretation of scientific protocols and workflows to create solutions for our customers

Participate in team selling/solutions
- working with engineering, product, and sales to create the best solution for the customer

Attend and participate in sales meetings in order to qualify, scope, and solution system designs for innovative lab automation solutions

Compose, compile, and present product and software demonstrations for prospective customers

Responsible for going to trade shows, on-site customer visits, and international travel 40-60% of the time (with notice)

**What it takes**:
Genomics, NGS, Cell Culture, ELISA, Cell-based Assays, Biobanking, Protein Sciences, Analytical Chemistry
- High level of commitment and initiative
- Ability to complete tasks both solo and with diverse groups inside/outside the organization
- Ability to work effectively with customers & Sales reps
- Ability to manage time effectively
- Excellent written and oral communication skills are a must
- Experience translating scientific protocols from the bench to automated systems
- BS with 10 years, MS with 5 years.
- Ph.D. with 3 years experience off the bench preferred
- 3-5 years of experience with lab automation/liquid handling/ robotics preferred
- 2+ years of previous FAS experience is a must

**Nice to haves**:

- Experience with liquid handling automation
- Experience troubleshooting scientific protocols
- Able to work independently
- Previous experience in customer support, technical support, or other
- Extensive knowledge of liquid handing and robotics automation
- Project Management experience

**What gets us excited?**

We’re passionate about the future of Technology and Automation and our growing success is built upon like minded individuals who share our passion.

Working with customers to create premium solutions by solving their problems in a motivated and goal oriented team selling environment.

If this sounds like a good fit and have tick the right boxes, you will love having the opportunity to build something that immediately adds value.

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