Field Application Scientist, NGS

1 month ago

London, United Kingdom Twist Bioscience Full time

Twist is looking for a Field Application Scientist (FAS) to serve as a primary technical field contact for Twist’s customers within the UK and Nordics territory as well as providing automation expertise across EMEA. You will be an integral part of our Sales team. The FAS will function as a liaison between the customer and Twist. In this capacity you will be responsible for the pre- and post-sales technical support and market development activities for Twist’s complex products. Prior experience with process development and manufacturing of complex biological products is desired to enable translation of customer requirements to internal teams.

What You’ll Be Doing

  • Provide expert understanding and strong technical competency in discussing Twist’s capabilities and product offering with customers
  • Provide application support for pre- and post-sales activities for Twist’s product portfolio primarily NGS Target Enrichment to help support the sales team to achieve EMEA quota
  • Extensive local and regional travel (30-50% time) to work in the field with Sales, attend meetings with key customers, provide training, and participate in trade shows
  • Identify, nurture, and manage collaborations to network and provide leads for the sales team
  • Support sales team in technical discussions, presentations, and meetings with customers
  • Provide high level technical support to the customer in discussing and design requirements and providing guidance or input on experiments related to use of Twist’s products
  • Lead automation support for the EMEA sales team in technical customer discussions of robotic automation systems running Twist workflows.
  • Design, script, and customize workflows, perform protocol verification, optimization, and reporting to key stakeholders.
  • Liaise between customer, sales team, product management, and other internal teams including R&D and Production.
  • Network with customers and provide feedback to Product Marketing on customer requirements for new applications or products
  • Keep informed of competitive market information at industry seminars, trade shows, and conferences and provide reports on trends to Sales and Product Management
  • Keep abreast of all research development in the field and summarizing for the team
  • Follow regulatory and ISO 13485 requirements

What You’ll Bring to the Team

  • 3-5 years commercial experience preferably working with NGS products
  • Automation expertise and hands on experience.
  • Lead automation support across EMEA in technical discussions
  • MS/PhD in Molecular Biology, Biochemistry, Protein engineering, or related field
  • Strong technical knowledge of NGS applications
  • Advanced knowledge of, and practical experience in biotechnology product development
  • High attention to detail
  • High self-motivation and must have demonstrated ability to work in collaborative team environment
  • Excellent verbal and written communication skills
  • Experience of customer support and use of CRM system a plus
  • Fluent French speaking is a plus
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