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Income Officer

4 months ago

Croydon, United Kingdom Croydon Council Full time

**About Croydon**

Croydon hasn’t seen expansion like we are currently experiencing since the 1960s. We’re already well underway with some £5bn of investment that will be completed over the next few years. New offices, new retail, and new homes will provide well-paid jobs and high-quality accommodation for our rapidly growing population.

Croydon is a naturally ambitious council - so we’re looking for inspirational leaders who share our passion for supporting business growth and responding to local needs.

Strong partnerships are the foundation for the future. That’s why we’re constantly looking forward. We need to find creative new ways of working together with other agencies and the private sector to deal with the financial challenges ahead.

Because with growth comes increased demand - but also huge opportunity.

Chances like this only come along once in a generation, and our task, and maybe yours, is to shape a positive future for Croydon’s residents and businesses alike.
About the Role
- The ability to communicate effectively with customers, colleagues, and our partners, so that you develop good working relationships.
- The ability to have a good level of verbal, written and numeracy skills.
- The ability to negotiate suitable arrears repayment terms with tenants/and or their representatives.
- The ability to provide early intervention for the most vulnerable cases, and to make necessary case referrals to support the tenant such as social workers and other agencies that are available to assist in a holistic manner.
- Knowledge and experience of court referrals and attending court hearings on behalf of the Council.
- Knowledge and experience of the eviction process
- The ability to assess and monitor the needs of vulnerable customers, making appropriate referrals to partners such as Social Services, Welfare Benefits, Debt Advice, Housing Benefit etc.
- Demonstrate the ability to use Information Technology Systems as part of your role.

Closing date 18th April at 11:59pm

View the Income Officer role profile

Equal opportunities statement

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.