Retail Customer Sales Advisor

2 weeks ago

London, United Kingdom Microsoft Full time

Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.

This role's everything you'd expect of a customer-facing position for Microsoft in one of the world's prime retail locations. This position is based in the Microsoft Experience Store in Oxford Circus, London. As a Customer Sales Advisor you'll engage a broad range of customers to understand how technology solutions can help them achieve their goals or solve a need, identifies and solves customer issues. You'll drives cross-sell and solution sales goals, present products and solutions that empower enterprise customers through exploratory journeys (e.g., demonstrations, workshops).

Our
**Product Advisors**, also known as talented story-tellers, passionate evangelists and Microsoft-brand ambassadors, are the face of Microsoft. Through providing world-class customer service, our Product Advisors help our customers to see what is possible with technology, ultimately empowering them to achieve more. The Microsoft Experience Centre is a place where customers can experience the best of Microsoft, get technical support for all the MS Products (X-box, Surface, O365) where we strive to provide the best customer experience & solution for you, your family, business or school.

In addition, you'll at times deliver advanced product support and training catered to each customer's needs, proactively identifying lead generation when discovering potential partnership, independently convert interactions into sales leads, and leverages the broader Microsoft Experience Center (MEC) team to close the sale.

Operating in four countries across 40+ Hub locations, Microsoft Store Direct Sales and Support serves small and medium businesses, educators, and consumers through personalized sales, end-to-end solutions, customer success training, and on-demand virtual support

**We provide**- Training that will make you feel empowered to do your best work even if you aren’t a tech expert- A work environment that is diverse, inclusive, and welcoming of all- Career opportunities for all of our employees- Fantastic, comprehensive and competitive benefits for full-time and part-time employees- Gratitude & recognition for our awesome employees- Belief that at Microsoft #WeWinAsATeam

**Responsibilities**:
**Customer Obsession**- Help customers discover, buy, use, and love Microsoft technology solutions and services that meets and exceeds their individual expectations- Illuminate product offerings and cross platform ecosystem integration through in-store experiences and learning engagements that build on increased utilization with devices customers own and love

**Adaptability**- Effectively respond to changing in-store environment, circumstances, and situations through customer engagements- Have a level of intuitiveness to thrive in a dynamic and fast paced retail environment

**Drive for Results**- Tenaciously pursues positive outcomes by using effective approaches to solve problems- Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally

**Influencing for Impact**- Continuously maintain product knowledge by learning through others along with self-educating, showcasing product and service offerings building on our #WeWinAsATeam culture- Possesses the ability to persuade positive business outcomes through in-store interactions with customers and team mates

**Collaboration**- Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers' lives- Combines resources and joins efforts with teammates to achieve store and company goals

**Qualifications**:
**Required Qualifications**
- Completed School OR apprenticeship program
- Proven retail sales experience - Sales through service

**Preferred Qualifications**- Experience in selling consumer electronics or technology solutions- Proven success in metrics-driven, consultative sales environment- Previous technology/product/software teaching or training experience- Microsoft certifications OR experience/education in technology/IT

Disclaimer:
This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.

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