Case Support Co-ordinator

Organisation
- Dorset Council
- Location
- Ferndown
- Reference
- 61033554
- Occupational group
- Business, Policy & Administration
- Salary details
- £21,189 - £21,968
- Job term
- Full Time
- Appointment type
- Permanent
- Contact
- Becky Weeks
- Contact telephone
- 01202 868280
- Closing Date
- 16 April 2023 11:30 PM

**Case Support Co-ordinator**:
**37 hours (various hours available)**:
**Salary £21,189 - £21,968**:
Ferndown Local Office

**What’s in it for you**:
We are currently seeking Case Support Co-ordinator's (permanent), to work with our Ferndown based, Adults and Older People team. You will be part of our Service Support Team based at the Ferndown Local Office, providing administrative business support to Adult Social Care practitioners (Social Workers, Occupational Therapists, and Assessment and Support Co-ordinators). Various hours available.

**What you can expect to be doing**:

- The work entails administrative support for social care practitioners, including but not limited to:

- co-ordination of case referrals,
- arranging appointments and meetings including team meetings and 1:1 sessions
- customer liaison and liaison with commissioned providers
- call handling, dealing with case related queries which do not require assessor intervention i.e. signposting or resolving day to day queries and issues
- dealing with correspondence including word processing and drafting and sending straightforward correspondence
- responsibility for system input and integrity of data on our client record system.

You will also be required to take minutes of Best Interest meetings and Multi Agency Risk Management Meetings held within the Team.

**About you**:
You will have experience of working in an office environment and have excellent organisational and customer service skills.

A flexible attitude and team working are required to support a positive approach and provide a high-quality service.

Please refer to the attached job description, person specification and context statement for further details about this vacancy, or telephone Becky Weeks or Katie Warr, Senior Service Support Officers on 01202 868280.

**Dorset Council: A great place to work**:
We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

- provide more than 450 services to over 300,000 residents
- have ambitious aspirations
- are excited about our future
- care about Dorset and all the people who live here
- know that all roles make a difference and that our employees are key to our success

You will:

- have access to a range of employee benefits
- be part of an organisation that supports each other to grow and succeed
- have access to range of training opportunities which will help with your personal development and career progression

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

See our policy on safeguarding children and young people.

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.

This post involves working with children and/or vulnerable adults and/or having access to significant information about them.

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

Find out more about how to apply.