Service Desk Analyst

1 month ago

Portsmouth, United Kingdom Sopra Steria Full time

**Are you a Service Desk/1st Line Engineer looking for a new challenge?**
Due to growth we are currently looking for an experienced Service Desk Analyst, or passionate people who have an understanding of IT looking to break into this area. Working as part of a busy Service Desk Team there is a requirement for an individual to carryout the duties of a Service Desk Analyst in support of a large Service Delivery organisation.

We offer a clear path for progression for those who want to move into more of a technical role. Typically, our agents spend around 1year working in this role, and then progress into a Cloud Analyst or 2nd Line Automation Engineer which we will support andprovide internal training.

**What you will bring**:

- Excellent verbal and written communication skills
- Time Management
- Adapt to a changing environment as the business evolves

**It would be great if you had**:

- Microsoft MCP qualified or equivalent
- Knowledge of Virtualisation and Cloud Services.
- Experience within service level agreements
- Good working knowledge and experience of associated service management tools, techniques and methods within their area
- Demonstrable experience of working as a Service Analyst on small to medium service management environments

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type: Full-time
Location: Salisbury
Security Clearance Level: Must be eligible for SC Clearance
Internal Recruiter: Josh

**Salary**: £24,500 to £26,500
Benefits: 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund**

**Company**:
Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privilegedenvironment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work forthe customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety
- and security-critical markets.

Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, alongwith supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies.

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