Housing and Property Apprentice

3 weeks ago

Wirral, United Kingdom Forum Housing Association Full time

Would you like to earn while you learn? Gain a qualification without having to fork out a fortune or rack up a load of debt? Then we have the right opportunity for you

**Key Tasks**
- Working within key-working arrangements, progressing person centred plans towards move on and independent living.
- To promote Service User economic wellbeing, including maximising income and minimising loss for the Association.
- Promote partnership working and signposting to services, enabling Service Users to meet their desired outcomes and aspirations.
- To have joint responsibility for the provision of high-quality housing management functions.

**Duties and Responsibilities**

**1. Working within key-working arrangements, progressing person centred plans towards move on and independent living.**
- Managing a caseload - to support, develop and coach Service Users to achieve and maintain sustainable outcomes in a wide range of areas, including sustaining accommodation, health and well-being, education, training, and employment.
- To facilitate and attend internal case reviews, contribute to external meetings and statutory case reviews, and progress assessment and referrals as appropriate.

**2. To promote Service User Economic Wellbeing, including maximising income and minimising loss for the Association.**
- To ensure Service Users secure both personal income and housing benefit by assisting with:

- On-line personal benefit claims i.e., Universal Credit, ESA etc
- Completing online Housing Benefit claims

**3. Promote partnership working and signposting to services, enabling Service Users to meet their desired outcomes and aspirations.**
- Strong engagement with Service Users, with effective activity planning, good communication and the use of an asset-based approach.
- To participate in Resident meetings, to consult and encourage positive take up of internal and external programmes of activity.
- Work closely with specialist colleagues and Association departments, promoting relevant initiatives/activities and encouraging attendance at such events.

**4. To have joint responsibility for the provision of high-quality housing management functions.**
- To welcome Service Users and always provide excellent customer service by informing them of the provisions available within the Association.
- To supervise the admission and departure of Service Users including responsibility for completion of all associated administration.
- To comply with all Health and Safety and Safeguarding arrangements, and to educate Service Users in the understanding of their responsibilities in these areas, including compliance with rules that relate to the project.

**5. General**
- To participate in any training that may be considered necessary in developing the work, including attendance at Team Meetings.
- Strict adherence to confidentiality, particularly in the details of Service Users and staff is always required.
- To work in accordance with the Association’s Safeguarding Accountability Framework at all times.
- To undertake any other responsibilities and duties appropriate to the level of the post, that may be required from time to time.

**Requirements**:
**Desired Skills and Qualities**
- High level of verbal and written communication skills
- IT Skills
- Organisational skills
- Attention to detail/accuracy
- Customer service skills
- Practical approach to issues
- Basic knowledge of household issues

**Benefits**

**Salary, Hours and Benefits**
- £22,882.56
- Monday to Friday 9am - 5pm
- Generous annual leave entitlement
- TPT Pension Scheme
- Medicash / Medicash Extra
- Bike Loan Scheme
- Sports Centre Membership arrangement for Wirral residents
- A Death in Service benefit

**What Apprenticeship Training will you Receive?**

The successful applicant will complete and obtain a Level 3 Housing and Property Management Qualification through Learning Curve Group.

You will be taught through:

- 4-6 Weekly 1-2-1 Sessions with your tutor
- 6 weekly hours of Off The Job Training
- The course is a 14 month long programme.

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: From £22,882.00 per year

**Benefits**:

- Company pension
- Gym membership

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Work Location: In person

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