Customer Services/helpdesk Advisor

1 day ago


Cheadle, United Kingdom Circle Health Group Full time

**Helpline Advisor / Customer Services Advisor / Inbound Call Centre Agent / Business Services Associate**

**Full Time - Permanent**

**Circle Health Group are Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics performing more complex surgery than any other private healthcare provider in the country.**

**We have an opportunity for a Customer Services Advisor to join their team of staff in the Credit Control department based in Cheadle, Cheshire.**

**This is a Full time role for 37.5 hours a week, Monday to Friday 9.00 - 17.00**

**Applicants should meet the following criteria**:

- Customer service experience would be an advantage
- Knowledge of the health sector would be an advantage but not essential
- Dealing with high volume inbound telephone contact from patients
- Excellent telephone manner and written skills
- Providing excellent customer service whilst managing a high level of enquiries
- Resolving queries whilst on the telephone or raising them with the necessary department
- Ability to work within a fast moving team
- Adapt well to change

**Key Accountabilities**:

- Support the helpdesk team to deliver a consistent, efficient, accurate and polite service to our patients.
- Manage patient enquiries to a high standard
- Support change of business processes to improve overall efficiency.
- Ensure compliance with statutory obligations and company policy.
- Ability to work within other areas of the department if required
- Complete ad-hoc requests from the management team.
- Please see attached role profile for further detailed information on the responsibilities and accountabilities of this vacancy.

**Salary & Benefits**

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities

and much more

**“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.



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