Receptionist X The Counter Soho

6 months ago

London, United Kingdom New opening Full time

**Job Summary**:
If you have excellent communication skills and a passion for hospitality, we’d love to hear from you.

**Key Responsibilities**
- Warmly greet guests upon arrival with a friendly and professional demeanour.
- Manage reservations and seating arrangements to ensure efficient table turnover and guest satisfaction.
- Escort guests to their tables and present menus.
- Handle phone calls and online reservations promptly and accurately.
- Confirm reservations and manage any changes or cancellations.
- Maintain an organised reservation system.
- Provide guests with information about the menu, specials, and restaurant services.
- Address guest inquiries and resolve any issues or complaints promptly and courteously.
- Assist with coat check and other guest services as needed.
- Respond to the reviews and complaints
- Maintain a clean and organized reception area.
- Manage waitlists during busy periods and communicate wait times to guests.
- Coordinate with the waitstaff and management to ensure smooth service flow.
- Liaise with kitchen and serving staff to manage seating and guest flow.
- Relay any special guest requests or dietary requirements to the appropriate team members.
- Keep the management informed of any guest feedback or issues.

**Qualifications**:

- At least 3 years previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting.
- Excellent verbal and written communication skills.
- Strong organisational and multitasking abilities.
- Friendly, approachable, and professional demeanour.
- Ability to handle high-pressure situations and remain calm under stress.
- Proficiency with reservation software and basic computer skills.
- Flexibility to work evenings, weekends, and holidays.

**Job Types**: Full-time, Part-time

Pay: £33,000.00-£35,000.00 per year

Expected hours: 30 - 48 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Work Location: In person

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