Front of House Supervisor

3 weeks ago


Bristol, United Kingdom Old Down Country Park Full time

Old Down Estate is looking to recruit an experienced Front of House Supervisor to join the team. The role is diverse and the successful applicant will be required to work across all areas of Front of House including Café, Farm Shop, Ticket Office, Bar as well as playing an important role in the weddings and events.

**Responsibilities of the Front of House Supervisor**:

- To support the Front of House Managers in ensuring the smooth running of all Front of House areas including café, ticket office, bar, afternoon tea, Sunday Lunch service and wedding setup and service
- To support the team in all Front of House areas during busy service periods
- Open and closing shifts - cashing up of tills, ensuring procedures are adhered to
- Ensure all areas are cleaned, presented to a high standard and fully stocked at all times
- Deliver excellent customer service and lead by example
- Deal with customer issues in a professional manner with a view to reaching a satisfactory conclusion
- Ensure all team members are aware of relevant information to increase their confidence when dealing with customers
- Train, review and develop team members in all Front of House areas as required
- Assist the Front of House Managers with management duties for the department such as compliance training, stocktaking, training and reviewing team members, compiling rotas

**Skills and Experience required**:

- Previous experience in a Front of House/Food and Beverage role as a Supervisor/Team Leader
- Excellent customer service skills and the ability to deal with issues as they arise
- Able to motivate team members and delegate duties to ensure the smooth running of the Front of House areas
- Proactive and use initiative, self motivated during quiet times
- Presentable and clear communication both verbal and written
- Reliable, good timekeeping and organisational skills
- A team player - a can do attitude is essential
- Personal Licence would be advantageous but not essential

**Due to the location of the property it is advisable to have your own transport to be able to fulfil the required shifts for the role.**

We are an award-winning country estate set in 66 acres of beautiful grounds with panoramic views across the River Severn to Wales and the rolling hills beyond. Our magnificently refurbished Manor House and Rustic quaint Barn is available for exclusive wedding hire and is fully equipped to host corporate events. In addition ‘Foxhills Spa’ is located within the Manor offering a range of Spa Days and treatments. The Country Park is open all year and offers membership options for people who want to make use of the play areas, feed the animals or stop for coffee or lunch.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £12.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Paid volunteer time

Schedule:

- 10 hour shift
- 8 hour shift
- Weekend availability

**Experience**:

- Supervising experience: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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