Level 2 Customer Service Apprenticeship at Intack
4 weeks ago
You will have responsibility to contribute to the efficiency of the school office and create a welcoming atmosphere to visitors to our school in line with our school’s Mission Statement.
General Office Duties
- To be the first point of call for visitors, parents and staff to our school
- To ensure tidiness, organisation and general appearance of the school office
- Undertake administrative arrangements for school events
- Teachers to Parents texting service
- Filing confidential paperwork
- Distribution incoming mail and parcels
- To support staff with reprographics
- To receive and make calls to parents and outside agencies
- Assist with ordering and replenishment of stock
- Collecting children from class for appointments’/illness
- Pupil Records
- Preparing, entering and updating pupil records
- Inputting data on SIMS
- Entering payments onto online our payment system
- Additional Duties
- To undertake any word processing required by staff in a confidential manner
- To undertake all duties with regard for all relevant school policies and procedures
- Promoting good parent/ pupil relationships
- An additional language is an advantage as it is heavily relied upon
**Desired Skills**
- Additional language an advantage
- To be flexible
- Excellent verbal communication skills
- To be thorough and pay attention to detail
- Multitasking
- Sensitivity and understanding
- Organisation and tidiness
**Personal Qualities**
- Patient
- Active & energetic
- Outgoing
- Confident
- Resilient
- Excellent attendance/punctuality
- Maturity
**Qualifications Required**
Maths and English GCSE grade A-C/9-4
ICT qualification
**Apprenticeship or Advanced Apprenticeship**
Intermediate Apprenticeship
**Proposed Duration**
Level 2 - 15 months
**Training to be Provided**
Level 2 Customer Service
Functional Skills maths and English (if required)
**Future Prospects**
Possible contract prospects
**Benefits**
Term-term only
**Job Types**: Full-time, Fixed term contract, Apprenticeship
Contract length: 15 months
**Salary**: From £4.81 per hour
Schedule:
- Monday to Friday
Work Location: One location
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