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Lead UX Designer

4 months ago

Bedford, United Kingdom Reed Full time

**Lead UX Designer**

**c.£70,000 per annum**

**Bedford**

**Permanent**

**Hybrid Working**

**_"We’re looking for an experienced designer to join our internal UX Team as design lead for two programmes of work: 1) Money Digital, a programme to modernise the design and construction of our much-used money guidance tools; 2) Money GuidanceTransformation, a multi-year programme to reimagine guidance and tools for budgeting, banking and credit, job loss, benefits and the ongoing cost of living crisis to make them simpler, more approachable and more action-oriented. The work will live on our MoneyHelperconsumer website, which helps hundreds of thousands improve their financial futures each month."_**

As Lead UX Designer at Money and Pensions Service (MaPS), you will be responsible for improving engagement, customer satisfaction, customer outcomes and ultimately the financial wellbeing of millions of people across the UK.

You will have the chance to be a practitioner and leader, responsible for planning and leading research and design as well as providing guidance and oversight to designers and researchers from our Digital Delivery Partner.

Your work and UX expertise will truly make a difference to peoples lives across the UK

**As the Lead User Experience Designer, you will be responsible for the following;**
- Leading collaborative design processes for multiple workstreams through workshops, reviews, critiques and handovers with a cross-functional team.
- Developing and championing the UX process across the business by providing insight and best practice to colleagues.
- Collaborating with digital-savvy colleagues to shape and communicate the user experience vision across digital channels.
- Co-ordinating designers with different specialisms (interaction, UX, product, UI, service) and ensuring the quality of their work.
- Working with Programme Managers, Policy Managers, Product Owners, Delivery Managers, Lead Editors, Lead Developers and external delivery partner staff to define and evolve agile ways of working.
- Communicating with designers and researchers on other programmes to avoid duplication, maximise learning and ensure the coherence and consistency of MaPS digital experiences.
- Working with colleagues to identify, understand and mitigate ways design decisions processes and decisions may negatively impact users, especially those who are vulnerable or experience some form of exclusion.
- Working with Business Analysts and others to understand business requirements and ensure they are addressed in your designs.
- Collaborating with relevant internal teams to ensure our services meet MaPS, DWP and GDS standards for suitability, efficacy, usability, accessibility, quality, security and data protection.
- Developing prototypes of concepts and designs for testing and review.
- Planning and facilitating user research sessions and socialising results to the project team and wider business to ensure products and services meet user needs and expectations.
- Creating and socialising experience maps, process flows and other design artefacts to understand and communicate the wider customer journey through our service and other advice agencies and partners.
- Solid UX design and research experience (5 years or more). Some of this may have been in an adjacent role, such as graphic or UI design, frontend development, product management or customer
- or academic research.
- Experience leading a team comprising multiple design disciplines (service, UX, product, interaction, and research).
- Able to balance practitioner work with higher level tactical or strategic activities.
- Able to adapt to iterative requirements while championing good UX practices.
- Comfortable working 'in the open’ to involve the full team in the design process.
- Confident presenting solutions to senior stakeholders across the wider business and addressing feedback.
- Good understanding of and interest in inclusive design.
- Knowledge of behavioural economics and behavioural psychology and how they can inform design.
- Experience with Axure, Figma, Miro, and Adobe Creative Cloud or equivalent tools.
- Experience with mobile-first, responsive website design.
- Experience designing to meet WCAG 2.1 Level AA accessibility guidelines.
- A basic understanding of accessible, cross-browser front-end development to inform high quality, implementable solutions.
- Experience of working with content rich and/or data-intensive websites, ideally for a consumer audience.
- Experience in the public sector or other regulated field (e.g. financial services, medicine, law).

We don’t require a portfolio, but if you have one we’d love to see it.

You will be leading the design of a product aiming to make complicated financial information actionable for a lay audience, so we are especially interested in examples where you have presented difficult information in a way that makes it engaging and understandableto non-experts.

**What Money and Pensions Service can offer you?**
- Generous Annual Leave - 30 days plus Bank Holidays
- Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)
- Interest-free loan to help you buy season tickets for buses and trains
- Cycle to work Scheme
- Subsidised eye test & flu jabs
- Life assurance scheme
- Give as you earn scheme
- Employee assistance programme (EAP)
- PAM Assist and PAM Life scheme (Wellbeing)
- Enhanced family and sick pay
- Paid volunteering (2 days a year)
- Recognition Scheme
- Discounts portal to numerous retailers

**Job Reference: MaPS00342**

**Close Date: Sunday 26th Feb 2023 - 23.55hrs