Community Navigator

**Job Title**: Community Navigator
**Contract Type**: Permanent
**Salary**: £25,965.41 + £4000 per annum London allowance (£27,112.48 is achieved after 18 months successful performance in the role)
**Working Hours**: 37,5 hours per week
**Working **Pattern**: Monday - Friday
**Location**: Haringey

**The difference you will make as a Community Navigator**

You will work collaboratively as part of a committed team to deliver an outstanding service and a range of personalised support that puts customers first, empowering them to achieve their goals and aspirations.

You will be required to work in the community and visit customers in their own homes. The customers you work with will be facing challenges and may be at risk of becoming homeless.

**About you**

We are looking for someone with:

- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
- An understanding of the current UK Benefit System and working knowledge of Universal Credit
- Team player with a caring, empathetic, flexible and have a resilient, can-do attitude
- Excellent time management and communication skills
- The ability to demonstrate initiative and the confidence to make and act on decisions

**Why Riverside?**

At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

**Working with us, you’ll enjoy**:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata) _*delete for Full Time _
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

**Role Profile**

**Support Customers**

You will be required to work in the community and visit customers in their own homes. The customers you work with will be facing challenges and may be at risk of becoming homeless.

Use psychologically informed approaches and Trauma Informed Care principles - supporting customers to develop new ways of thinking and make steps towards independence, by:

- Co-producing bespoke support plans that enable customers to sustain their own tenancies, involving key stakeholders (e.g. family/other support providers) where appropriate.
- Leading on the organisation and delivery of scheduled reviews of support and risk plans or following an incident/significant change in a customer’s circumstances.
- Engaging customers to meet agreed outcomes and develop independent living skills.
- Assisting customers with day-to-day support and tenancy-related matters.
- Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
- Supporting customers who may be living in temporary accommodation to be ‘tenancy ready’ enabling successful move on and tenancy sustainment.
- Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
- Supporting customers to maintain financial independence through budgeting plans and maximising income.
- Assisting customers with sign-posting for specific debt advice, financial statements and negotiating with third parties where necessary.
- Supporting and monitoring customers’ healthcare needs, proactively encouraging appropriate contact with healthcare professionals.
- Ensuring the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately.
- Recording and updating clear, factual and accurate strengths-based customer information on the local or appropriate digital platform.

**Service Delivery**:

- Facilitate the referral process into the service and assess potential new customers.
- Work in partnership with local authority, social and private rented housing to identify suitable accommodation for customers who are living in temporary accommodation or at risk of homeslessness too set up and maintain a tenancy either virtual or face to face support.
- Carrying out housing support assessments for vulnerable customers and ensuring they are linked into relevant support and health services as indicated by assessment.
- Provide initial tenancy related support, advice and assistance direct