Customer Quality Officer

2 months ago

Sheffield, United Kingdom Independent Forgings and Alloys Full time

**Customer Quality Officer**

**Key Details**

Work hours: 37 hours per week

Location: Hillsborough, Sheffield

Job type: Permanent, Full-time

Independent Forgings and Alloys (IFA) is one of the UK’s leading independent aerospace and industrial forgers. The unique feature about IFA is the combination of open and closed-die forging while also undertaking the whole production process from raw material to the finished product in one location. Operating from a 680 000ft2 facility in Sheffield, we manufacture high-integrity, open-die and closed-die forged components in nickel alloy, titanium, stainless steel and carbon alloys for customers and tier-one suppliers within the aerospace, nuclear, power generation, marine as well as oil and gas sector.

**Main Purpose of the Role**

Reporting to the Quality Manager, you will be part of a team responsible for customer focused quality and product excellence. You will be responsible for producing customer quality documentation to the highest standards, handling customer quality issues and non-conformance as well as participating in both customer site visits and audits.

**Key Accountabilities**
- Review works route cards and other quality release documents for compliance to customer purchase order requirements.
- Produce and submit first article inspection reports packages to customer requirements.
- Focal point of customer quality liaison within IFA.
- Liaise with departments to promote a standard of product and documentation excellence.
- Produce final release documentation (Certificates of conformity, Customer concession documentation, Despatch documentation etc.)
- Approved final release signatory for IFA product.

Any other duties as may reasonably be required such as:

- Perform internal audits to defined schedule as required.
- Be involved in external customer audits/visits as required.
- Analysis of quality and product data as required.

**Skills and Experience**

**Essential**:

- Good understanding of Quality Procedures.
- Excellent attention to detail and organisational skills.
- Excellent knowledge of Excel, Word and Windows-based data systems.
- Ability to work to deadlines and keep calm in stressful times.
- Excellent communication and liaison skills.
- Flexible and proactive approach.
- Ability to work in a team as well as on your own initiative.

**Qualifications**

**Essential**:

- Educated to 5 GCSE’s A-C or equivalent, including Maths and English.

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