Metering Team Leader

4 days ago


Cardiff, United Kingdom Smart Metering Systems Full time

500

Cardiff

Permanent

**Why choose us?**
**Choosing to work for SMS means choosing to make a difference.** **We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy - working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

**What's in it for you?**
- 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
- Hybrid working options.
- Enhanced Maternity and Adoption leave.
- 24/7 free and confidential employee assistance service.
- Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
- Access to our Share Incentive Plan which allows you to become a shareholder in a tax-efficient way and benefit from the success of the company
- Life Insurance (4 x annual salary)
- Pension matching scheme (up to 5% of salary)
- Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

**What's the role?**
As the Metering Team Leader you will report into Operations Manager and will be required to manage the day-to-day operations of the back-office operational teams.
This role will focus on customer metering appointments for our engineers, also includes provision of reporting that monitors overall productivity of the team and performance against business and customer expectations. You will also encompass all personnel related matters.
The role will also require an awareness of all metering related issues, both internal and external factors to further develop the business and will be responsible for all necessary support and training.
**Key responsibilities**:

- Manage overall day-to-day operations of the Metering team; work allocation, delivery of customer expectations & job outcomes, adapt to day to day changes in workloads & conduct 121s and team briefings.
- Responsible for the coaching, support, training and all HR related duties for the operational team
- Monitoring performance against target, assisting with escalations in a timely manner and organizing the priorities of team members.
- Responsible for internal reporting to Operations Manager to reflect the performance of the coordinators and help to meet the business set KPI’s.
- To work closely with clients, field engineers & energy suppliers to ensure communication is open and to ensure consistent customer experience and continuity.
- Commercial awareness of current customers and new business within the Metering Dept.
- Any other duties required by the Operations Manager

**To be considered for this role, we would love you to have**:

- Higher Education to A-level or Degree (or equivalent) - Desirable
- GCSE (or equivalent) in Math and English - Essential
- Excellent numerical reasoning and problem solving
- Proficient in the use of Microsoft office packages (especially Excel)
- Able to organize and prioritise workload

**#LI-Hybrid**

**Job Type**: Permanent


  • Metering Scheduler

    2 days ago


    Cardiff, United Kingdom Red Recruitment Full time

    **Metering Scheduler - Utilities Company - Cardiff** Red Recruitment are delighted to be partnered with a forward thinking, progressive energy provider on their latest vacancy in Cardiff. - **Job title**: Metering Scheduler - **Location**: Cardiff - **Salary**: £10.50 per hour - **Contract**:Six Month Temporary Assignment - Hybrid working - Immediate...

  • Smart Meter Advisor

    3 days ago


    Cardiff, United Kingdom Wild Recruitment Full time

    Do you have a passion for customer service and believe you can provide an excellent experience? Are you from the Energy industry and looking to develop your career further? If so, look no further. Our client that is the leader within their field are looking for individuals that will provide support to an outstanding service which will play a crucial role...

  • Meter Readers

    3 days ago


    Cardiff, United Kingdom Gi Group Full time

    **Contract**: **Are you looking for a Permanent, Part-Time job, working close to home?** **We’re hiring in your postcode now!** - Up to £10.45 per hour basic pay. - Up to £25,000 a year with Additional Bonuses! - Company car provided! - Start in a week! *** **Become a Data Retrieval, Meter Reader**: - No previous experience required. - Full training...


  • Cardiff, United Kingdom MPE Utility Services Ltd Full time

    **MPE Utility Services Ltd** are a leading face-to-face customer liaison company that covers all parts of the UK. Working alongside major utility companies as part of a national roll-out, we create appointments for customers to have their old gas and electric meters upgraded to new digital smart meters at no cost. This role includes visiting existing...


  • Cardiff, United Kingdom SSE Full time

    **About the Role** **Base Location**: Cardiff or Reading - this is a hybrid role working a minimum of two days a week from the office at the advertised location **Salary**: £26,609 - £30,472 + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**: Permanent | Full Time | Flexible First options available **What is...


  • Cardiff, United Kingdom OVO Energy Full time

    Location: Field Based - South West (EX,SA,CF,HR,NP,BA) Can you see yourself in an active role while helping to achieve Zero Carbon Living? Are you a practical learner? You can become a qualified Smart Meter Engineer while working and training on the job! Do you prefer to be on the move and help our customers in person rather than stuck in front of a...


  • Cardiff, United Kingdom OVO Energy Full time

    Location: Field Based - South West - (EX,SA,CF,HR,NP,BA Postcodes) Can you see yourself in an active role while helping to achieve Zero Carbon Living? Are you a practical learner? You can become a qualified Smart Meter Engineer while working and training on the job! Do you prefer to be on the move and help our customers in person rather than stuck in...

  • Dual Fuel Engineer

    3 days ago


    Cardiff, United Kingdom Rubix Personnel Limited Full time

    **WANTED! Dual Fuel Engineers / Smart Meter Engineers** **Cardiff, Cardiff** Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Ideally you will have; time-served experience as a Metering Engineer...

  • Team Leader

    1 day ago


    Cardiff, United Kingdom SSP Full time

    **Pumpkin Café and Upper Crust at Cardiff Central Station** Team Leader at Pumpkin Café and Upper Crust - Cardiff Central Station** **Pay rate £9.91 per hour.** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands. We are the leading...

  • Team Leader

    2 days ago


    Cardiff, United Kingdom SSP Full time

    **The Beer House and Café Ritazza at Cardiff Airport** Team Leader - The Beer House and **Café** Ritazza - Cardiff Airport** **Everyone regardless of age starts on £ 11.20 per hour.** You may be wondering who are SSP? Well, we’re one of the best kept secrets in Hospitality and Retail. You may not know us by name, but you will know us from our brands....

  • Team Leader

    3 months ago


    Cardiff, Cardiff, United Kingdom beBee Professionals Full time £45,000 - £60,000

    Team Leader Job DescriptionWe are seeking an experienced and motivated Team Leader to manage and inspire our dynamic team in Cardiff, United Kingdom.Key Responsibilities:Lead and motivate the team to meet performance targets and goals.Monitor and report on team performance, ensuring key performance indicators (KPIs) are met.Conduct regular team meetings to...

  • Team Leader

    5 days ago


    Cardiff, United Kingdom Artis Recruitment Full time

    Artis Customer Contact are excited to be working with this market leading brand who are looking for a new Customer Adminstration Team leader with excellent people leadership experience to manage their customer contact team. This is an exciting time to join this progressive organisation, as they continue to look at different ways in which they can support...

  • Team Leader

    5 days ago


    Cardiff, United Kingdom Artis Recruitment Full time

    Artis Customer Contact are excited to be working with this market leading brand who are looking for a new Customer Adminstration Team leader with excellent people leadership experience to manage their customer contact team. This is an exciting time tojoin this progressive organisation, as they continue to look at different ways in which they can support...

  • Team Leader

    3 days ago


    Cardiff, United Kingdom Bird & Blend Tea Co. Full time

    **Team Leader** **Who are Bird & Blend Tea co?** Bird & Blend was set up and is run by Krisi and Mike, who met whilst studying Politics (of all things!) at university. Starting off packing tea in their bedroom and attending markets, building Bird & Blend from scratch while staying true to our ethos and values has been Krisi and Mike’s passion. Now with...


  • Cardiff, United Kingdom Morrison Data Services Full time

    About The Role As a Field Manager you will play a key role within our field based Smart Metering Installations which we deliver on behalf of our clients. You will be responsible for the support, management and motivation of a team of engineers (up to 30) on a day-to-day basis.The Field Manager takes ownership of team performance and financial objectives,...

  • Team Leader

    2 days ago


    Cardiff, United Kingdom Platform Resourcing Full time

    **Platform Resourcing** are currently working with a leading manufacturing company who are looking to expand their team by taking on a **Manufacturing Team Leader** in Cardiff. **Manufacturing Team Leader Benefits**: - Salary of £14.85 per hour for morning shift, afternoon shift paid at £16.33 (Yearly salary £32,500) - Monday to Friday only, 2-week rota...

  • Team Leader

    7 months ago


    Cardiff, United Kingdom 123 Recruitment and Training Full time

    Contact Centre Manager Up to £35,000 - £45,000 basic plus monthly bonus (OTE £60k) Cardiff City Centre Flexible start date (Full time) We have a brand-new opening for an experienced team leader, or senior looking to step up This is the chance for you to be a leader of what is already a hugely successful sales team. Last month alone this team achieved a...

  • Team Leader

    7 months ago


    Cardiff, United Kingdom Integra Community Living Options Ltd Full time

    **Job Description**: **Team Leader** Up to 37.5hrs per week available £13.65 per hour **Do you dare to make a difference?** We know working in Social care is more than ‘just a job’. To us its playing a crucial role in enabling the people we support to live their best lives. Unlock your potential by joining our team as a Team Leader at **Integra, Ty...

  • Team Leader

    7 months ago


    Cardiff, United Kingdom Barburrito Full time

    **Are you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?** We have an exciting opportunity at Barburrito for a **Team Leader **to join our team at our store. If you are passionate, enthusiastic and ambitious, this could be the role for you... **As a Team Leader, you will...** - **Support,...

  • Team Leader

    5 days ago


    Cardiff, United Kingdom Orbis Group Full time

    **Team Leader** **Location - Ty Coryton, Cardiff** **Hours - 37.5 hours per week (days, nights, weekends)** **Salary - £21,157.50 - £21,645.00 dependant on experience** Are you looking for a new challenge and the opportunity for career development? We have an exciting opportunity in Cardiff for an experienced Team Leader to join our children's residential...