Receptionist - Part Time

4 days ago

The Trafford Centre, United Kingdom Ritz Recruitment Ltd Full time

**VS307/01**

**Receptionist - Part Time**

**Manchester City Centre**

**Salary:£15,600**

**Hours: 30 hours per week,**1pm - 7pm, **Monday - Friday**

**Overall Purpose of Job**

Welcome Hosts are the first and last impression that people will have with our clients’ brand, and the brands of those they provide office space for. Therefore, it is essential that a positive, memorable experience is delivered to all those walking throughtheir doors.

**Main Duties, Responsibilities & Accountabilities**
- Provide a user focused service experience that is built on the foundations of exceeding expectations, making each and every visitor and employee feel important and valued
- Welcome all users into the building in a warm, friendly, and efficient manner, supporting the onward journey where required
- Ensure you are knowledgeable about all occupiers within the building, and strive to build positive relationships with key contacts within each
- Liaise with occupier contacts to promote the benefits of available technology to pre-book visitors, and assist with tailored pre-arrival confirmation information and pre-arrival guest services as required
- Support efficient check-in of visitors, utilising technology where possible to ensure efficient and cost-effective solutions are promoted
- Ensure quick communication of visitor arrivals is achieved where automated options are not utilised
- Continuously drive relationships and connectivity with all building users to better understand their views on changing needs and requirements of the service delivery.
- Utilise technology to drive communication and community within your space
- Use autonomy given to take ownership of the welcome spaces, taking pride in appearance, and regularly reviewing innovative opportunity the space can accommodate
- Where appropriate, provide waiting visitors with a hot/cold beverage and offer any further support if needed, acting as a representative for, and until they are collected by, their host
- Build and maintain a current, working knowledge of all FOH policies, procedures, systems and tools in order to provide building users with information as required
- View all challenges and complaints as an opportunity; seek to resolve the situation in a way that excels expectations, ensuring to escalate to your line manager where required
- Be an advocate for change, motivating and supporting others with the introduction of new initiatives
- Continuously seek and action feedback on service delivery and opportunity
- Play an active role in reviewing, and creating improvement plans from quarterly audit reports
- Network with your FOH colleagues around the UK, building relationships and supporting each other
- Offer input and perspective at team meetings, demonstrating reason and emotional intelligence
- Offer input into the monthly client report, taking ownership of allocated sections as requested
- Take an active role in training and supporting new FOH colleagues through their induction period
- Attend training courses as required, actively seeking to introduce learnings into everyday service
- Take charge of your own development, actively contributing to appraisals and seeking training opportunity
- Ensure Health and Safety requirements within your remit are monitored, escalating where appropriate ensuring that you do not endanger yourself or others in your working environment
- Ensure compliance (zero tolerance policy) with all company policies, including but not limited to; GDPR, Bribery, Bullying and Harassment, and unconscious bias.
- Participate and assist with client visits and prospective occupier show rounds
- To portray yourself as an Ambassador for the company at all times

**Person Specifications**
- Exudes passion for service delivery in their character
- Has a proactive, motivated, good natured personality
- Always communicates in a positive tone
- Possesses a very customer focused manner, confident in delivering exceptional services in all circumstances and environments
- Has a passion for technology and opportunity to utilise within service delivery environment
- Thrives in an environment where providing solutions is key to success, demonstrating creativity to problem solving
- Is a change advocate
- Forward thinking, and wants to continuously develop the service and themselves
- Excellent attention to detail - always seeking to find the hidden opportunity to wow
- Team player, supports all colleagues to achieve with a ‘One Team’ focus
- Maintains pride in personal appearance, following any guidelines set by the company
- Ability to react quickly, and prioritise needs in a fast-paced environment

**Desired Knowledge, Skills and Experience**
- Previous experience within a service delivery environment similar to high end hotels, airlines, cabin crew, high end retail etc and confidence to demonstrate at interview
- Previous experience and comfort working with technology in service delivery, and possessing the ability to adapt to new technology as it is launched and confidence to demonstrate at interview
- Ability to demonstrate understanding of, and previous experience of delivering, exceptional service at interview
- Confident communicator
- Competent user of Microsoft Office suite
- Fluent written and spoken English
- This is not a ‘desk-only’ based role; you will be expected to be present and mobile within the Lobby area for parts of the day

Please contact Vicky at our Manchester office

Ritz recruitment - Employment Agency

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