Customer Service Executive

2 months ago

Sandbach, United Kingdom Groundshore Ltd Full time

**About us**

We are professional and agile Shoring Hire business growing year on year gaining our market share.

As the Field Based Customer Service Executive, you will ensure the provision of a high quality, proficient customer interface; to prepare quotations and/or process customer orders/jobs, to handle and resolve day to day customer queries and issues, and to be an integral part of the Team.

GroundShore only hire the best in the business, so you can be sure you’re working with the best temporary works designers, engineers and management in the Industry. At GroundShore we offer complete end-to-end solutions to help your project run as smoothly and efficiently as possible. Our team of fully qualified Civil and Structural Engineers consult all across the UK.

**Your Responsibilities**:

- Field based role out meeting customers across the North-West.
- Process customer orders and requests or quotations (where applicable) in accordance with customers’ requirements and established systems and procedures to ensure that the correct services/goods are delivered to our customers within promised timescales.
- Work closely with the relevant operational teams to facilitate high levels of customer service and ensure that customers and all relevant internal stakeholders are immediately informed of potential problems and delays. Provide the voice of the customer internally.
- Own customer complaints, ensure active and thorough management of investigation to the satisfaction of the customer and escalate as required
- Maintain up-to-date knowledge of all relevant company procedures and systems and adhere to these, checking the accuracy of data entry and paperwork to minimise the risk of error

**Requirements for the role**:

- Experience in sales or customer service environment with knowledge of sales systems
- High levels of numeracy and ability to make precise mathematical calculations
- Proficiency in Microsoft Office packages; especially Excel, with the ability to learn new systems and processes

**How you will be rewarded**:
We offer a competitive compensation and benefits package including bonus, pension contributions and 20 days annual leave (varies for shift-based roles).

We’ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We’ll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we’re self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£40,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Sandbach: reliably commute or plan to relocate before starting work (required)

**Education**:

- Diploma of Higher Education (required)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Willingness to travel:

- 75% (required)

Work Location: One location

Expected start date: 01/05/2023

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