Customer Administrator

**Are you on the market and currently looking for a new role? Are you passionate about delivering an excellent customer experience and working as part of an exciting, forward-thinking business? If so please keep reading..**
**I am recruiting a Customer Administrator to join a forward-thinking Telecoms services provider in the Linlithgow area. Paying a basic salary between GBP21255 - GBP23231 depending on experience, this is a great opportunity that can offer transition quicklyinto a specialist role working alongside the existing team.**
**This is ideally an office based role, however there is some flexibility to offer a hybrid work approach.**
**What will you be doing as a Customer Administrator?**
Answering incoming telephone calls to the Company, including overflow from other business units and functions
Liaising with the suppliers, customers and internal stakeholders
Maintaining accurate and up-to-date records using our IT systems e.g., CRM and supplier portals
Supporting Senior Account Managers, Account Managers and Specialists with case management
Escalating cases to the client services manager that fall out with either our own or the supplier's service level agreements (SLA)
Additional duties as required to support the wider team and business.
**We would LOVE to hear from you if you have the following skills and experience**:
Previous experience working as a Customer Service Administrator, Coordinator, Admin Support based role
A current and valid drivers licence
Strong communication skills both written and verbal
Good attention to detail with excellent organisational skills
Ability to work effectively under pressure
**What will you get in return for your work as a Customer Administrator?**

**Salary**: GBP21255 - GBP23231 depending on experience
23 days holiday + bank holidays (increase with level of service)
Working Hours: Mon - Fri 9:00am - 5:00pm
Potential for remote working available
Yearly company events
Love2Shop gift cards as hard work recognition
Benefits pot, each year there will be a selection of items to choose from such as a birthday treat, and a HR treat such as an additional holiday
**If this sounds like a role you will LOVE, please send your CV to apply