1st Line Support Analyst

1 month ago


Linlithgow, United Kingdom Recruit Moore Ltd Full time

Recruit Moore have been approached by our client in Linlithgow to support them in finding a 1st Line Support Analyst.

As the 1st Line Support Analyst, you will be the main point of contact for customer enquiries at varying stages of their journey, from making initial enquiries to maintaining their products and services upon conclusion of setup and installation.

Duties to include -- Providing 1st line technical support to assist the Technical Support Advisor in diagnosing and resolving customer faults and service interruptions;
- Ensuring all customer interaction which relates to faults and service interruptions are done so through the ticketing system on NetSuite CRM;
- Work collaboratively with colleagues to diagnose and resolve major customer faults and service interruptions, while making sure the customer is kept regularly updated by the most appropriate communication channel;
- Process customer orders accurately and in a timely manner, communicating with the customer to obtain all relevant information required to facilitate a smooth transition

You should have -- Good communication skills, both verbal and written.
- Strong interpersonal skills.
- Good attention to detail with excellent organisational skills.
- Previous experience in a customer administrator role or similar.

Salary - £23,000 + DOE
Hours - 08:30 - 17:00, Monday - Friday

Recruit Moore acts as an employment agency in relation to this role. We are committed to equal opportunity and diversity.


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