Switchboard Operator

Applications are invited from enthusiastic and highly motivated individuals to join the Estates and Facilities Department’s hospital switchboard team. This high profile role calls for good communication skills and experience of working closely with the general public. You will need to be able to cope calmly and effectively with both routine and emergency situations, and be a compassionate, professional and courteous individual.

This is a varied and interesting post involving liaising with departments in the hospital as well as security, maintenance and other support staff. Experience of working in a busy switchboard environment would be an advantage.
- To provide prompt, professional, courteous and cost efficient communications and Reception services for the Trust.
- To provide prompt and professional support for paging systems.
- To ensure immediate actioning of prescribed alarm systems following documented guidelines.
- To act as main liaison point for the site/Trust “Out of Hours” systems.
- To support the day-to-day administration for Staff Accommodation.
- To support the provision of Car Parking services.
- Act as the central point for taxi bookings on site.

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - “Outstanding Care Personally Delivered” - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

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