Debt Recovery Agent

2 weeks ago


Brighton, United Kingdom The Pensions Regulator Full time

Job ref: 189728

TPR grade: 11 - Officer

**About us**:
More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.

Everyone at TPR plays an important role in helping to keep more than £2trn of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.

It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, Family Network, LGBT+ Network (Proud), Minority Ethnic (ME) Network and Women’s Network, which offer spaces to connect.

Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.

**Role**:
We are looking for three Debt Recovery Agents to deal with the outstanding debt and action the debt recovery processes. Two in our Debt streams and one in our payments and invoicing stream.

**Responsibilities**:
You will be responsible for a subset of:

- collection of unpaid levies or fines outstanding in line the Debt Recovery processes including inbound and outbound calling
- financial hardship requests and payment plans
- reviews of cases and any associated write offs
- payments, reconciliations, and banking processes

**Essential and desirable criteria**:
**Essential criteria for the FTC and one permanent role in Debt Stream**:

- Knowledge and experience of Debt Recovery.
- Experience of dealing with inbound and outbound calls in Debt Recovery.
- Excel experience to an advanced level.

**Essential criteria for the one permanent role in Payments Stream**:

- Experience of invoicing and banking processes as well as bank reconciliations.
- Experience of dealing with inbound and outbound calls in a Debt Recovery function.
- Excel experience to an advanced level.
- Experience of Sage or equivalent accounting system.

**Person specification**:

- Positive and personable approach.
- Communication skills at all levels.
- Attention to detail and accuracy.
- Personable and a team player.
- Excellent customer service.
- Ability to problem solve independently.

**Salary and benefits**:
As well as a starting salary of £28,233, we offer:

- Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
- discretionary bonus arrangements
- access to performance related pay progression
- 25 days annual leave provision
- flexible working arrangements
- development opportunities
- enhanced parental leave arrangements
- a free employee assistance programme
- an excellent office location in Brighton

**How to apply**:

- a covering letter with details of which role(s) you are interested in, and how your skills and experience meet the role requirements of the role(s): 2 x Permanent and 1 x 12-month fixed term contract or secondment
- a copy of your CV details of your notice period

The Pensions Regulator is an arm’s length government body and part of the public service.


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