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Customer Service Advisor

4 months ago


Stafford, United Kingdom Bostik Ltd. Full time

We are currently looking for Customer Service Advisors to join our team. You'll work for 35 hours a week, with an hour lunchbreak.

In this role you will be responsible for:

- Customer Order and Schedule Management
- Customer Relationship Management. You'll be the single point of contact for Key Accounts
- KPI ownership and management.
- Sales & Operations planning input and participation. You'll do this by liaising with Production, Demand Planning and ASM
- Active participation in cost saving projects - working alongside other areas such as freight and order consolidation
- Booking in deliveries where necessary on Customer portals
- Verify, process and challenge chargebacks and fines on a weekly basis via investigation prior to logging these with claims.
- Transportation optimization support, liaising with transport and customers to consolidate orders whilst adhering to OTS
- Creating/updating Master Data

**Job Types**: Full-time, Fixed term contract
Contract length: 24 months

Pay: £9.89 per hour

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift

Work Location: In person