Customer Sales Advisor

6 months ago

St Austell, United Kingdom Great Western Railway Full time

**Who are we?**

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

**About the team?**

You will work within the ticket office at St Austell Station. The team comprises of 3 multi-skilled colleagues and one part time ticket office colleague. You are also very much part of the wider station team and as such help support the smooth running of the station

**About the job?**

As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, you will provide customer information, and assist the station team in all station retail processes

**Your main responsibilities will be**:

- Providing the highest level of customer service and being proactive to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional, and efficient manner
- Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation.
- Maintaining TVMs at the station

**You'll need to be**:

- Able to deliver exceptional front-line customer service
- Able to understand customer requirements and expectations
- A Self-starter with a can-do attitude
- Confident when decision making
- Able to remain calm yet directive in a crisis
- Able to work to strict procedures

**As a minimum, you will need to have**:

- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- Customer Service Experience

**About the location?**

St Austell is a town with a very busy footfall during the summer months. The ticket office has two windows and provides local information to a wide range of customers as well as selling a tickets and railcards.

**Working Pattern?**

This role involves working shifts including weekends and bank holidays. The role is to cover 15 hours p/w

**Additional Information?**

Applicants successfully short listed will be invited to an interview.

**The Reward?**

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

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