Customer Sales Advisor

3 weeks ago

St Austell, United Kingdom Great Western Railway Full time

**Who are we?**

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

**About the team?**

You will work within the ticket office at St Austell Station. The team comprises of 3 multi-skilled colleagues and one part time ticket office colleague. You are also very much part of the wider station team and as such help support the smooth running of the station

**About the job?**

As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, you will provide customer information, and assist the station team in all station retail processes

**Your main responsibilities will be**:

- Providing the highest level of customer service and being proactive to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional, and efficient manner
- Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation.
- Maintaining TVMs at the station

**You'll need to be**:

- Able to deliver exceptional front-line customer service
- Able to understand customer requirements and expectations
- A Self-starter with a can-do attitude
- Confident when decision making
- Able to remain calm yet directive in a crisis
- Able to work to strict procedures

**As a minimum, you will need to have**:

- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- Customer Service Experience

**About the location?**

St Austell is a town with a very busy footfall during the summer months. The ticket office has two windows and provides local information to a wide range of customers as well as selling a tickets and railcards.

**Working Pattern?**

This role involves working shifts including weekends and bank holidays. The role is to cover 15 hours p/w

**Additional Information?**

Applicants successfully short listed will be invited to an interview.

**The Reward?**

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

  • Customer Sales Advisor

    3 weeks ago

    St Austell, United Kingdom Coastal Specialist Ironmongery Limited Full time

    **Job Title**: Customer Sales Advisor **Location**:St Austell **Salary**: £20,000 - £30,000 per year **Job type**:Full-time, Permanent. Hours - 07.30am - 17.00pm (Monday - Friday). Born on the rugged shores of Cornwall back in 2003, but opening doors and windows globally, Coastal Group is a family owned business which specialises in the design and...

  • Customer Sales Advisor

    2 weeks ago

    St. Austell, United Kingdom Coastal Specialist Ironmongery Limited Full time

    **Job Title**: Customer Sales Advisor **Location**:St Austell **Salary**: £20,000 - £30,000 per year **Job type**:Full-time, Permanent. Hours - 07.30am - 17.00pm (Monday - Friday). Born on the rugged shores of Cornwall back in 2003, but opening doors and windows globally, Coastal Group is a family owned business which specialises in the design and...

  • Customer Advisor

    3 weeks ago

    St. Austell, United Kingdom TribePost Full time

    Coastal Group specialises in the design and manufacture of precision-made hardware solutions for external doors and windows. We continuously innovate in the design and manufacture of our hardware to deliver the solutions of tomorrow. **Customer Advisor - The Role**: As our Customer Advisor you will be responsible for promoting Coastal’s range of products...

  • Customer Advisor

    3 weeks ago

    St. Austell, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 25 hours per week** **3** Month Fixed Term Contract** **Monday - Friday 14:30-20:00** **UK Notional hourly rate £12.21 per hour** **B&Q St Austell** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...

  • Customer Advisor

    1 week ago

    St. Austell, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday 17:15-21:00, Tuesday 17:15-21:00, Wednesday 16:15-20:00, Thursday 17:15-21:00, Friday 16:15-20:00** **UK Notional hourly rate £11.31 per hour** **B&Q St Austell** We believe anyone can improve their home to make life...

  • Customer Advisor

    4 days ago

    St Austell, Cornwall, United Kingdom B&Q Full time

    About the roleCustomer AdvisorPart time hours per week3 Month Fixed Term ContractShifts available Monday 17:15-21:00, Tuesday 17:15-21:00, Wednesday 16:15-20:00, Thursday 17:15-21:00, Friday 16:15-20:00UK Notional hourly rate £11.31 per hourB&Q St AustellWe believe anyone can improve their home to make life better. Every day, we give our millions of...

  • Customer Advisor

    1 day ago

    St. Austell, United Kingdom B&Q Full time

    **About the role** **Part time - 16-24 hours per week - **Permanent Contract** **Shifts available Weekends & Evenings, between 7.00am - 10.00pm** **£10.60 per hour** **B&Q St Austell** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a...

  • Customer Advisor

    4 weeks ago

    St. Austell, United Kingdom B&Q Full time

    **About the role** **Part time - 16-24 hours per week - **Permanent Contract** **Shifts available Weekends & Evenings, between 7.00am - 10.00pm** **£10.60 per hour** **B&Q St Austell** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a...

  • Agricultural Sales Advisor

    1 week ago

    St. Austell, United Kingdom MA Grigg LTD Full time

    We are looking for a full time Dairy Farm Sales Advisor. The job role is 5 days a week Monday - Friday. You will be responsible for creating sales, supporting, and guiding agricultural customers, seeking out new sales opportunities, maintaining positive business and customer relationships whilst providing excellent customer service. The successful applicant...

  • Retail Sales Advisor

    7 days ago

    St. Austell, United Kingdom Brewers Decorator Centres Full time

    **Retail Sales Advisor** **St Austell** **24 hours per week over 3 days** **Monday to Friday with Saturdays on a rota** **Salary - £13,850.00 per annum plus pension and company benefits.** We have an exciting opportunity for a friendly and reliable Part Time Retail Sales Advisor to join the team at our Brewers Decorator Centre in St Austell, to provide...

  • Sales Advisor

    2 months ago

    St. Austell, United Kingdom New Look Full time

    **SALES ADVISOR**: **Level**: L8 - Retail Staff **Closing Date**: 11/02/2023 **Permanent / Fixed Term**: Temporary **Store Location**: St Austell **Contract variations available**: 4 hours **More about the role**: **About Us** At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take...

  • Sales Advisor

    2 months ago

    St. Austell, United Kingdom New Look Full time

    **SALES ADVISOR**: **Level**: L8 - Retail Staff **Closing Date**: 18/02/2023 **Permanent / Fixed Term**: Temporary **Store Location**: St Austell **Contract variations available**: 4 hours **More about the role**: **About Us** At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take...

  • Inbound Sales

    2 weeks ago

    St Helens, United Kingdom Get-Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENS UP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Inbound Sales

    3 weeks ago

    St. Helens, United Kingdom Get Recruited Remote Work Freelance Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENS UP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Inbound Sales

    3 weeks ago

    St Helens, United Kingdom Get-Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENS UP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Inbound Sales

    3 weeks ago

    St Helens, United Kingdom Get-Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENSUP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Inbound Sales

    1 week ago

    St Helens, United Kingdom Get Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENSUP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Inbound Sales

    3 weeks ago

    St. Helens, United Kingdom Get-Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENS UP TO 28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Customer Experience Advisor

    7 days ago

    St. Austell, United Kingdom Concorde Group Full time

    **JOB TITLE**: Customer Experience Advisor **SALARY: From £23,000** **LOCATION: Saint Austell** **DEPARTMENT**: Customer Experience **RESPONSIBLE FOR**:The delivery of first-class customer care services to the Company’s tenants. OVERALL, PURPOSE AND RESPONSIBILITIES To provide with others the following customer services: - First point of contact...

  • Customer Service Advisor

    6 days ago

    St. Austell, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor ( part time 10 hours per week) at St Austell Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every...