Customer Experience Advisor

5 months ago


St Austell, United Kingdom Concorde Group Full time

**JOB TITLE**: Customer Experience Advisor

**SALARY: From £23,000**

**LOCATION: Saint Austell**

**DEPARTMENT**: Customer Experience

**RESPONSIBLE FOR**:The delivery of first-class customer care services to the Company’s tenants.

OVERALL, PURPOSE AND RESPONSIBILITIES

To provide with others the following customer services:

- First point of contact for all customers, providing a ‘One-Stop Shop’ approach to answering all customer enquiries wherever possible
- Entering full details of **all** communications into QL to provide an audit trail
- Processing incoming payments
- Additional cover for reception services at the Company’s head office
- Administrative support to the Company’s headquarters staff
- Processing Home swapper Applications
- Additional cover for Post Services - Support Contact Centre Experience Manager and Facilities & Customer Experience Advisor in providing Facilities Management Services

SPECIFIC RESPONSIBILITIES
- To answer all incoming communication to the business as first priority.
- To provide a fully computerised housing advice service to include:

- Repairs logging
- Repairs appointments
- Repairs ordering
- To provide support for office administration services at the Company’s headquarters.
- Support Customer Accounts Team by taking Rent payments when possible.

1. To assist the Contact Centre Experience Manager in providing facilities management services for Stennack House, including repairs & maintenance, stationery and canteen supplies.

2. To carry out telephone-based surveys, collect Census data and update company records in CSP. To efficiently update computer records and data during communications with customers.

3. Support Neighbourhood Services by input of First Response enquiries into QL, checking that open cases are not duplicated.

4. Accurate and timely inputting of data into the management database, ensuring compliance with data protection and equality & diversity policies and procedures.

**Job Types**: Full-time, Temporary contract, Temp to perm

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: KW Ocean


  • Customer Advisor

    6 months ago


    St. Austell, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 25 hours per week** **3** Month Fixed Term Contract** **Monday - Friday 14:30-20:00** **UK Notional hourly rate £12.21 per hour** **B&Q St Austell** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...

  • Customer Advisor

    5 months ago


    St. Austell, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday 17:15-21:00, Tuesday 17:15-21:00, Wednesday 16:15-20:00, Thursday 17:15-21:00, Friday 16:15-20:00** **UK Notional hourly rate £11.31 per hour** **B&Q St Austell** We believe anyone can improve their home to make life...

  • Customer Advisor

    5 months ago


    St. Austell, United Kingdom B&Q Full time

    **About the role** **Part time - 16-24 hours per week - **Permanent Contract** **Shifts available Weekends & Evenings, between 7.00am - 10.00pm** **£10.60 per hour** **B&Q St Austell** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a...


  • St Helens, St. Helens, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in St Helens, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • St Albans, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in St Albans, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • St. Austell, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor ( part time 10 hours per week) at St Austell Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every...

  • Customer Advisor

    6 months ago


    St. Austell, United Kingdom Boots Full time

    Summary Job Reference: 231005BR - Job Reference: 2 3 1 0 0 5 B R St Austell, Fore Street Fixed Term 16 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job...


  • St Albans, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Advisor **Salary**: Up to £24,000 per annum **Location**: St Albans **Contract**: Full time, Permanent **Hours**: Monday to Friday 9am - 5.30pm **COMPANY PROFILE** This is an exciting opportunity to work for our well-established client who are in the Financial Services industry in St Albans. Supporting companies within the...

  • Customer Sales Advisor

    6 months ago


    St. Austell, United Kingdom Great Western Railway Full time

    **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales...

  • Customer Advisor

    6 months ago


    St. Austell, United Kingdom B&Q Full time

    **About the role** **Full time - 39 hours per week - **Permanent** **Shifts available Monday - Friday, 6.00am - 3.00pm** **£10.60 per hour** **B&Q St Austell** **(This role will involve driving a forklift, for which training will be provided)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers...


  • St Austell, Cornwall, United Kingdom Rise Technical Recruitment Limited Full time

    **Unleash Your Potential in the Automotive Industry**At Rise Technical Recruitment Limited, we are committed to providing our service advisors with the best training and progression opportunities. As a Junior Service Advisor, you will be working in a dynamic and supportive team, where you will have the chance to learn and grow with us.**Key Benefits:**Full...

  • Retail Sales Advisor

    5 months ago


    St. Austell, United Kingdom Brewers Decorator Centres Full time

    **Retail Sales Advisor** **St Austell** **24 hours per week over 3 days** **Monday to Friday with Saturdays on a rota** **Salary - £13,850.00 per annum plus pension and company benefits.** We have an exciting opportunity for a friendly and reliable Part Time Retail Sales Advisor to join the team at our Brewers Decorator Centre in St Austell, to provide...


  • St. Austell, United Kingdom MA Grigg LTD Full time

    We are looking for a full time Dairy Farm Sales Advisor. The job role is 5 days a week Monday - Friday. You will be responsible for creating sales, supporting, and guiding agricultural customers, seeking out new sales opportunities, maintaining positive business and customer relationships whilst providing excellent customer service. The successful applicant...


  • St Austell, Cornwall, United Kingdom Saltrock Full time

    Role OverviewWe are seeking a highly motivated Sales Advisor to join our Retail team at Saltrock. As a Sales Advisor, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of store visual merchandising.Main ResponsibilitiesDeliver outstanding customer service by engaging with customers, responding to...


  • St Austell, Cornwall, United Kingdom Sainsbury's Full time

    Work with Us at ArgosWe're looking for a Customer Advisor to join our team at Argos. As a Customer Advisor, you'll be the face of our commitment to providing excellent customer service. You'll be responsible for serving customers on tills and collection counters, being present on the shop floor, and helping out your colleagues in the stockroom.Our...

  • Parts Advisor

    5 months ago


    St. Austell, United Kingdom Stuarts Truck & Bus - Volvo Full time

    Are you a passionate and experienced Parts Advisor seeking an exciting new opportunity? Interested in advancing your career with a successful family-run Volvo Truck and Bus dealership that values its employees? Stuarts Truck and Bus is currently seeking a detail-oriented individual to join our Volvo Truck and Bus dealership, based in Victoria,...

  • Customer Advisor

    5 months ago


    St. Neots, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 12/16 hours per week** **Fixed term.** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q St.Neots** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create...

  • Customer Advisor

    6 months ago


    St Helens, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 19 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q St Helens** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Sheq Advisor

    6 months ago


    St. Austell, United Kingdom Tarmac Full time

    **Job Introduction**: Are you a **SHEQ Advisor** looking for your next permanent role? If this is you, then please read on as we may just have the role for you Founded in 1968, Griffiths are a sustainable Civil Engineering Contractor that helps connect communities through delivering Road, Rail, Water, and Utilities projects. We pride ourselves on delivering...


  • St Austell, Cornwall, United Kingdom Sainsbury's Full time

    Argos is the go-to-place for Black Friday and Christmas with millions of customers shopping with us to find the perfect products. We're looking for people to join us at our busiest time of the year to continue creating fantastic experiences and help deliver joy.As a Customer Advisor, you'll be the face of our commitment to customers. You'll serve customers...