Customer Service Administrator
4 weeks ago
Job description
**Customer Service Administrator (Part Time - 32.5hrs)**
Specialised Welding Products Ltd - Haydock
Hours: 09:30 - 16:30 Monday to Friday (hours may be negotiable)
**Who are we?**
Founded in 1991 Specialised Welding Products has firmly established itself as one of the UK’s leading suppliers of Welding and Safety Equipment, whilst maintaining it’s core beliefs of Quality, Service and Value, provided by a dedicated team with extensive product knowledge.
**The Role of Customer Service Administrator**
This new role will involve supporting the customer service team, answering the telephone and responding to customer enquiries and queries.
Ideally, you will have previous administration experience as well as customer service experience. We are looking for someone who is upbeat, enthusiastic, willing to learn, and has a strong work ethic which is essential for this role. We are a growing business and there is scope to develop within the business.
**Role Expectations**:
- Effective communicator and confident telephone manner
- Ability to build effective relationships both internally and externally
- Able to qualify and understand the customer’s needs, in order to respond appropriately
- Able to use office systems - knowledge of SAP would be an advantage
- Tracking data for the Customer Service Supervisor
- Ad hoc administrative tasks as required by the Customer Service Supervisor
**Key Skills**
- Excellent customer service skills
- Ability to plan and organise your workload
- Administration skills
- Basic Computer skills
- Experience delivering exceptional customer service standards
- Previous experience in an administration role
If that sounds like you, then we want to speak with you
**Job Type**: Part-time
**Salary**: £10.10 per hour
**Job Types**: Part-time, Permanent
**Salary**: From £10.10 per hour
**Benefits**:
- Company pension
- Life insurance
- On-site parking
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Work Location: One location
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