Customer Service
1 month ago
We have an exciting opportunity for someone looking to further their career within the freight industry.
If you are a confident customer service assistant and looking to take the leap to progress your career, then we want to hear from you.
Our client in Dunmow is looking for a Customer Service executive/Trainee Freight Forwarding Co-Ordinator. The main function of this job will be to process all aspects of the Freight Forwarding Export Operations from initial booking through to job completion and subsequent invoicing.
Duties include:
- Liaise with customers and other departments during the booking process ensuring all bookings are handled in accordance with agreed terms, including payment terms.
- Placing of bookings with respective Shipping Line / Carrier / Agent.
- Liaise with customers to ensure correct export documentation is received for the shipment(s) and forwarded to the Shipping Line / Carrier/ Agent in a timely and accurate manner.
- Ensure Shipping Line/ Carrier/ Agent have instructions for Bills of Lading, VGM and UCR references in a timely manner.
- Receive/Check Draft Bill of Lading and ensure customer has receives a copy for approval. Send approved Draft Bill of Lading to Shipping Line/Carrier/ Agent.
- Allocation of incoming payments on IT system.
- Ensure booking(s) are invoiced correctly by Shipping Line/Carrier/ Agent as per contract rates or other spot rates as appropriate.
- Work closely with the different departments of the company such as Transport and Finance.
- Ensure invoice(s) are paid before Bill of Lading/ Cargo is Released and dispatched.
- At least 3 years customer service experience
- Willingness and the desire to progress into a freight forwarding co-ordinator
The hours for this role are split into 3 shifts: 08.00 -17.00 / 08.30-17.30/ 09.00-18.00 Mon -Fri.
If this sounds like the role for you, please get in touch today
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
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