Customer Service Advisor
3 weeks ago
This customer service advisor role, based in Luton, is a good opportunity for someone who is looking to enter a new role within a public sector and government organisation. This role is a 3 month minimum temporary position providing a great opportunity forsomeone ideally who is immediately available.
**Client Details**
**Description**
The key responsibilities of this customer service advisor role include:
- To be the first point of contact for the service user
- To answer all incoming telephone calls and redirect them appropriately
- Responsible for inputting new referrals onto the data systems
- Provide information to callers, responding to enquiries for information
- Using the electronic patient systems
- Enter appropriate data onto CRM systems
- Identify referrals requiring immediate response
- Effectively manage incoming and outgoing post
- To establish priorities, work independently
**Profile**
The successful customer service advisor will have
- Excellent telephone manner
- Proficient on computer, systems and IT systems (Word, excel proficient)
- Ability to organise workload and deal with pressure
- Good customer service skills
- Ability to work as a team and on own initiative
**Job Offer**
3 month minimum temporary role
Training
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