Real Time Analyst
4 days ago
**
Real-Time Analyst Based in Tamworth
The real-time analyst is responsible for all staffing, scheduling and demand management activities within the current scheduling week.
**Purpose of the Job**
The purpose of the real-time analyst role is to execute the contact centre scheduling and demand management plan each day. You will understand and influence the logistics of contact centre operations in order to deliver service objectives. Working with real-timeanalysts across the primary operational sites to deliver consistent practices and planning methodology, proactively meet service goals for all contact centre channels; and to react to variances between plan and actual on an intra-day basis. The role will alsoactively participate in escalation, contingency and recovery planning.
**We currently have Part Time shifts available, 18.75 hours per week. Working Mon-Fri and flexible around weekends, we can discuss the shift patterns with you at interview.**
**Knowledge, Skills and Experience**
- Ability to work under pressure and manage competing priorities.
- Ability to handle ambiguity and make decisions with limited information.
- An analytical mind-set.
- A high level of numeracy.
- Minimum of 12 months contact centre experience in any role.
- Strong planning and organisational skills with attention to detail.
- Knowledge of contact centre planning would be an advantage.
- Sufficient levels of confidence, people skills and assertiveness to be able to make staffing decisions and direct people to action without causing offence.
**What you’ll get**:
- A competitive salary
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance, with option to purchase more
- Recognition awards and Incentives
- Pension
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
- And much more.
There’s a lot on offer, so what are you waiting for?
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