Real Time Analyst

4 days ago


Tamworth, United Kingdom Brakes Full time

**
Real-Time Analyst Based in Tamworth
The real-time analyst is responsible for all staffing, scheduling and demand management activities within the current scheduling week.

**Purpose of the Job**

The purpose of the real-time analyst role is to execute the contact centre scheduling and demand management plan each day. You will understand and influence the logistics of contact centre operations in order to deliver service objectives. Working with real-timeanalysts across the primary operational sites to deliver consistent practices and planning methodology, proactively meet service goals for all contact centre channels; and to react to variances between plan and actual on an intra-day basis. The role will alsoactively participate in escalation, contingency and recovery planning.

**We currently have Part Time shifts available, 18.75 hours per week. Working Mon-Fri and flexible around weekends, we can discuss the shift patterns with you at interview.**

**Knowledge, Skills and Experience**
- Ability to work under pressure and manage competing priorities.
- Ability to handle ambiguity and make decisions with limited information.
- An analytical mind-set.
- A high level of numeracy.
- Minimum of 12 months contact centre experience in any role.
- Strong planning and organisational skills with attention to detail.
- Knowledge of contact centre planning would be an advantage.
- Sufficient levels of confidence, people skills and assertiveness to be able to make staffing decisions and direct people to action without causing offence.

**What you’ll get**:

- A competitive salary
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance, with option to purchase more
- Recognition awards and Incentives
- Pension
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
- And much more.

There’s a lot on offer, so what are you waiting for?


  • Finance Analyst

    4 days ago


    Tamworth, United Kingdom Regional Recruitment Professional Services Ltd Full time

    Job Title: Finance Analyst Location: Tamworth Pay Rate: £30,000 - £40,000 + Uncapped Bonus Hours of Work: Monday - Friday Type: Full-Time, Permanent Start Date: Immediately (flexible for notice periods) We are hiring for a Finance Analyst that has experience compiling financial reports for a business in the Staffordshire area. Duties of a Finance...

  • Financial Analyst

    7 days ago


    Tamworth, Staffordshire, United Kingdom Kenton Black Ltd Full time

    Financial AnalystKenton Black Ltd is seeking a highly skilled Financial Analyst to join their team. This is a fantastic opportunity for someone who is passionate about finance and has excellent analytical skills.The successful candidate will have the ability to accurately collate, reconcile, and report financial data, as well as provide cost and budget...


  • Tamworth, Staffordshire, United Kingdom Brakes Food Shop Full time

    About Us\Entities for our foodservice supplier are the backbone of great meals. We are Brakes, the UK's largest foodservice supplier delivering fresh and frozen food to schools, pubs, hospitals and restaurants nationwide.">At Brakes Food Shop, we're passionate about serving quality food with every delivery. As a key part of our business, you'll help us...

  • Business Analyst

    3 weeks ago


    Tamworth, Staffordshire, United Kingdom Brakes Food Shop Full time

    About Our Team\At Brakes Food Shop, we're passionate about serving quality food with every delivery. As a key part of our business, you'll help us innovate and improve how we work. As a Business Analyst - Salesforce Development, you'll be working on-site at our customer's office, analyzing data, identifying opportunities for improvement, and implementing...


  • Tamworth, United Kingdom Simpson Strong-Tie Full time

    **Customer Support Analyst** Tamworth, Staffordshire **About Us** Simpson Strong-Tie is a market leader in the manufacture of structural connectors, fasteners and anchors that support the construction process. With decades of experience behind us, we now produce more than 1,000 solutions for customers across the UK, Europe and further afield to enable...


  • Tamworth, United Kingdom CV-Library Full time

    Permanent - Full Time – 37.5 Hours The Lovell IT team are recruiting for an IT Service Delivery Analyst to join the team to help provide service assurance across the IT platform. The role will be based within the Tamworth office with potential to travel across our regional offices and sites where necessary. This is a fantastic opportunity to join a...


  • Tamworth, United Kingdom Lovell Full time

    Permanent - Full Time 37.5 Hours The Lovell IT team are recruiting for an IT Service Delivery Analyst to join the team to help provide service assurance across the IT platform.The role will be based within the Tamworth office with potential to travel across our regional offices and sites where necessary.This is a fantastic opportunity to join a growing...


  • Tamworth, United Kingdom Macildowie Recruitment and Retention Full time

    **2nd/3rd Line Support Analyst** **Location**:Remote(4x days a week; 1x a week in Nottingham city centre w free onsite parking) **Salary & Benefits**: Above Market Average Salary + Overtime (Paid at Time & a Half) + Paid Microsoft Qualifications **Hours**: Monday to Friday 09:00am - 17:30pm (with some flexibility on start and end...


  • Tamworth, Staffordshire, United Kingdom Brakes Food Shop Full time

    Job Title: Salesforce Business Analyst - Foodservice Expert">Salary: £45,000 - £55,000 per annum (dependent on experience)Job Description:As a key member of the Brakes team, you will be responsible for delivering Salesforce solutions that drive business growth and efficiency. You will work closely with stakeholders to capture and define functional...


  • Tamworth, United Kingdom Lovell Careers Full time

    Permanent - Full Time 37.5 HoursThe Lovell IT team are recruiting for an IT Service Delivery Analyst to join the team to help provide service assurance across the IT platform. The role will be based within the Tamworth office with potential to travel across our regional offices and sites where necessary.This is a fantastic opportunity to join a growing...


  • Tamworth, Staffordshire, United Kingdom Sysco GB Full time

    Job DescriptionSalesforce CRM Business Analyst Role at Sysco GBWe are seeking a highly skilled and experienced Business Analyst to join our team in the UK. This is an exciting opportunity for someone who has a passion for business analysis and wants to work with one of the world's leading foodservice businesses.In this role, you will be responsible for...

  • Part Time EYFS Role

    3 weeks ago


    Tamworth, Staffordshire, United Kingdom ABC Teachers Full time

    In this part-time EYFS Role, you will have the chance to make a real difference in the lives of young children, fostering their growth and development within a supportive and inclusive environment.We require a qualified and experienced EYFS Teacher who can bring enthusiasm and creativity to the classroom, inspiring pupils to reach their full potential.You...


  • Tamworth, United Kingdom SF Recruitment Full time

    Part Time Assistant Accountant required with a fantastic manufacturing business based in Tamworth. The Part Time Assistant Accountant (20-25 hours a week across 5 days) will support the Finance Manager providing day to day support with a broad range of accountingduties. This is a great role within a friendly business with a real family feel. Key tasks: -...


  • Tamworth, Staffordshire, United Kingdom Sysco GB Full time

    About Us: Brakes, a subsidiary of Sysco GB, is the UK's largest foodservice supplier, dedicated to delivering quality food and ingredients to our customers.Your Opportunity: As a CRM Implementation Lead, you will lead the implementation of Salesforce CRM solutions that meet the evolving needs of our business and customers.Key Accountabilities:Develop and...

  • Family Time Worker

    6 months ago


    Tamworth, United Kingdom Staffordshire County Council Full time

    Job Introduction **Are you passionate about making a difference to children's lives who are placed in local authority foster care?** As a Family Time Worker, you’ll play a critical role in supporting children in understanding their birth identity and supervising their time with birth parents. We’re looking for people to join us with the skills to...


  • Tamworth, United Kingdom Simpson Strong-Tie Full time

    Tamworth, Staffordshire About Us Simpson Strong-Tie is a market leader in the manufacture of structural connectors and fasteners that support the construction process. With decades of experience behind us, we now produce more than 1,000 solutions for customers across the UK, Europe and further afield to enable stronger, safer homes and buildings to be...


  • Tamworth, United Kingdom Booker Group Full time

    **About the role** **This is a Part Time position working 25 hours per week with shifts Wednesday, Thursday and Friday 10.15am-4.15pm and Saturday and Sunday 9am-1.30pm.** We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part...

  • Forensic Analyst

    3 weeks ago


    Tamworth, Staffordshire, United Kingdom Eurofins BioPharma Product Testing Ireland Ltd Full time

    Eurofins Scientific is a leading life sciences company providing advanced analytical services to diverse industries. Our mission is to safeguard human health and the environment through expert testing.We are a well-established company based in the UK, with over 30 years of experience in forensic services.The RoleWe seek an experienced Forensic Examiner to...


  • Tamworth, Staffordshire, United Kingdom Brakes Food Shop Full time

    Job Title: Agile Delivery Specialist - Food Industry">Salary: £55,000 - £65,000 per annum (dependent on experience)Job Description:As a key member of the Brakes team, you will be responsible for delivering Agile projects that drive business growth and efficiency. You will work closely with stakeholders to capture and define functional requirements, develop...


  • Tamworth, Staffordshire, United Kingdom Euro Car Parts Full time

    Job Summary:The Accounts Payable Analyst will play a key role in ensuring the timely and accurate processing of financial transactions. This includes reconciliations, invoicing, and crediting customers. The successful candidate will have excellent organisational and communication skills, with a keen eye for detail.Key Responsibilities:Process and match...