![Citizens Advice Plymouth](https://media.trabajo.org/img/noimg.jpg)
Trainee Telephone
3 weeks ago
**Starting Salary**:£20,971.60 per annum
**Salary Scale**:£20,971.60 - £22,036.92 - £23,226.91 per annum
**Hours**: 37 hours per week
**Contract**:Fixed term contract to 31st March 2024
**Closing date**: 18.08.2023 at 12pm
**About this role**:
Citizens Advice Plymouth and Improving Lives Plymouth are working together in a joint contract with Plymouth City Council to provide a joined-up quality information and advice service across Plymouth, known as Advice Plymouth. The service provides telephone, drop-in, and casework support. As part of the delivery of Advice Plymouth, a team of assessors provide a range of support needed by people with a local focus.
As an Assessor you will be the first point of contact for members of the public contracting Citizens Advice Plymouth. An assessor is there to to establish what the client need is, and plays a vital role in the client experience.
This role will have a hybrid contract, with a minimum of 4 days a month in the office at Cobourg House, Mayflower Street, Plymouth. You will be expected to attend the office at short notice if required. During your probationary period you will be full-time at Cobourg House, and hybrid working options will be discussed after this.
We anticipate this role to start week commencing 2nd October 2023, with interviews the week commencing 21st August 2023.
**Who we are looking for**:
You will have the ability to manage and support others during times of crisis, be resilient and able to manage difficult and emotional conversations well. Good communication skills, both written and verbal, are essential, as is the ability to effectively communicate with our clients with a non-judgmental approach.
You will be able to competently use a range of Office 365 programs and keep case recording systems up to date accurately while still communicating with your people accessing the service. You will also have excellent organisational skills to be able to prioritise your workload well to achieve performance-related objectives.
A willingness to attend training and be able work as part of a team, ensuring boundaries and confidentiality are always maintained. You should enjoy working as part of a busy, motivated and supportive team and be able to adapt well to changing priorities.
Knowledge of the enquiry areas we advise on or awareness of local and national organisations that can help people with issues relating to those enquiry areas would be a bonus.
**Hours**:
The role is 37 hours a week (09:00 to 17:00 Monday to Thursday, and 09:00 to 16:30 on Fridays), on a fixed term basis. We are happy to discuss flexible working arrangements with prospective applicants.
Friday 18th August 2023 at 12pm (noon).
- 25 days annual leave plus bank holidays & an additional 2.5 days to be taken between Christmas & New Year (pro rata)
- Long term service leave - up to 5 additional days (pro rata)
- Health and wellbeing plan - cashback for dentist, opticians, physio and more
- Employee Assistance Programme
- Cycle to work scheme
- Death in service cover (2 x annual salary)
- Peer to peer support scheme
- Employer pension contributions
**Job Types**: Full-time, Fixed term contract
**Salary**: £20,971.60-£23,226.91 per year
**Benefits**:
- Casual dress
- Cycle to work scheme
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: 2324 015
Expected start date: 02/10/2023
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