Customer Service Assistant
7 days ago
**Bakers Environmental** **Solutions **is one of the UK’s leading independent waste & resource management companies, providing sustainable consultancy, collection, recycling, energy recovery, and disposal services for households and businesses via our customer centric ‘Hybrid’ approach.
**The Role**:
**Based At: 70 Boston Road, Beaumont Leys Leicester LE4 1AW**
- Working within the customer care team to deliver an excellent customer experience to our existing and potential customer base
- Work to key KPIs & targets which focus specifically on communicating out to our customers.
- Take service bookings, correspond with contracts, service co-ordinators and respond to queries and enquiries
- Develop and sustain relationships with internal and external customers
- Create customer orders on the in-house system in line with SOP & KPI’s
- Actively support any opportunities to cross and upsell services & products across our existing customer base
- Monitoring of systems pertaining to good practice and compliance.
- Ensuring that all calls/queries/requests are responded to in a professional and helpful manner, within the required time frame.
- 3 GCSE’s Grade C or above or equivalent to include Maths and English
- Ability to manage own workload effectively and efficiently and to keep to strict deadlines.
- Ability to communicate effectively and professionally in writing, on a 1:1 basis and by phone with a range of people including management and customers.
- Ability to take responsibility, prioritise and build relationships
- Must maintain a flexible approach to the role and responsibilities of the post
- Previous experience working on phones or with customers is essential
**Job Types**: Full-time, Permanent
**Salary**: £20,995.00-£22,800.00 per year
**Benefits**:
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Weekend availability
**Experience**:
- Customer Services: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Reference ID: CSA240223
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