Academic Engagement Officer

3 weeks ago

Croydon, United Kingdom Fairfield School of Business Full time

**Job Purpose**:
The overall aim of the post is to engage with students to ensure they are ready to study, as well as students who regularly fall below the minimum requirement of engagement at FSB. Through reviewing engagement data, you will take appropriate actions in line with our retention and progression strategy. You will also be involved with all student engagement events and activities through academic support services.

**Key responsibilities and accountabilities for all roles**:
The job duties and responsibilities listed below are intended to describe the general nature of the role. The duties and responsibilities and the balance between the elements in the role may change or vary over time depending on the specific needs at a specific point in time, or due to changing needs in the department/FSB. Please note that there may not be an immediate requirement to carry out all the activities listed below.
- To provide guidance and pastoral support, monitor academic progress and encourage good discipline
- To complete administrative tasks relating to the students' assessment, attendance and academic performance
- To keep the teaching team and personal academic tutors informed of matters relating to individuals and groups of students
- To develop and maintain a student academic progress tracker for the relevant courses
- To regularly contact students who fall below the required level of engagement and support them to continue with the course
- To track student responses/outcomes and liaise with relevant departments to organise support
- To review contact details and escalate as appropriate in line with the process
- To support students through any onboarding challenges
- To identify at-risk students and follow up on any actions that arise
- To support students in any conversation/correspondence to promote their wellbeing
- To make calls to students who have not submitted or sat their summative assessments
- To work with the support team by signposting students who require mental and well-being support
- To assist with the coordination of programme orientations and other welcome events
- To liaise with other members, including attendance at Course Committee and other meetings relating to the course, as appropriate
- To contribute to departmental, faculty, or FSB-wide committees, as required
- To maintain own continuing professional development in line with FSB’s expectations
- To actively follow and promote FSB policies, including Equal Opportunities

**Note**:The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All academic staff is expected to demonstrate their ongoing commitment to academic excellence; that is, to conduct teaching and enable other forms of knowledge transfer, at the highest levels.

**This job description will be regularly reviewed and at least prior to the annual appraisal, if applicable or on a regular basis to ensure they are an accurate representation of the post.**

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location

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