Emea Citiconnect Head

4 weeks ago

London, United Kingdom Citi Full time

The EMEA CitiConnect Head will join the EMEA Platforms & Data Services product team which is responsible for managing TTS’ core digital customer platforms CitiConnect and CitiDirect across the Europe Middle East and Africa region, comprising over 50 countries in which Citi is present. These platforms enable clients to access their accounts and use TTS cash management and trade services via API, SWIFT and file-based integration solutions, as well as via online banking and mobile app services.

As the global commercial and financial economy moves increasingly towards a 24x7, on-demand, real-time environment, the need for clients to integrate and automate their transaction, reporting and data requirements directly with bank systems has never been more important, and critical for success.

Key Responsibilities
- Collaborate with key partners in sales and relationship management, onboarding and service to create and then lead commercialisation plans that achieve milestone targets for client adoption and utilisation of API and integration services.
- Produce engaging and impactful client collateral and client communications to promote the benefits and value of CitiConnect’s API, SWIFT and file integration capabilities, with associated talking points and presentations that will help sales and client executives conduct client discussions at decision maker and operational levels.
- Promote Citi's platforms and solutions on approved external business platforms, ensuring marketing and visibility for existing and future clients.
- Foster strong working relationships with the EMEA Platforms and Data Services Cluster Heads to ensure commercialisation initiatives are shared and supported effectively across the region, reaching each of 50 countries.
- Help countries in the region present and prioritise deployment of local country regulatory and market requirements through to the global product organisation.
- Partner with the Onboarding teams to deliver the best client experience possible throughout the client’s integration onboarding lifecycle, encompassing online development and testing portals, as well as offline processes and procedures needed to support a successful go live.
- Partner with the Digital Client Support and Service teams to ensure readiness to manage and respond to client API and integration service queries post-production.
- Establish regular metrics-based reporting to measure and track client enablement and utilisation of CitiConnect integration capabilities. Source and analyse client feedback to measure client satisfaction with the CitiConnect platform, and to identify the enhancements needed to further improve client experience and satisfaction.
- Constantly be aware of regulatory and industry developments that Citi will need to respond to in order to ensure CItiConnect integration offerings are compliant with regulatory requirements, fit-for-purpose in meeting industry standards and practices, and anticipating new trends and opportunities that may enable Citi to demonstrate leadership and excellence in this space.

Knowledge/Experience
- Experience in a client-centric, product or market management role.
- Strong communication skills, with demonstrable experience of preparing client-facing collateral, presenting technical topics to a non-technical audience in an engaging and easy to understand way, and also presenting business and regulatory requirements with the precision and rigour needed for technology teams to successfully implement.
- Working knowledge of APIs, SWIFT and ISO 20022 messaging standards covering payment initiation, payment status reports and cash management reporting will be a distinct advantage.
- Understanding of cash management, accounts payable & accounts receivable functions, digital security, trade services and transaction banking in general.

Skills & Competencies
- Organizational and planning skills, showing an ability to operate in a multi-regional, matrix organisation; managing and where necessary leading activities through cross-functional teams, with the discipline to track delivery of complex projects over multiple months.
- Strong analytical skills that allow to navigate key KPIs and drive targets across 50+ countries
- Keen digitisation enthusiast - driving digital client solutions
- Proactivity - owning projects and initiatives with a “hands on” approach to ensure timely delivery, with risks identified and appropriately managed. Recognising the need for action or change, and executing on it.
- Solution oriented - able to identify client pain points and suggest the path to resolution
- Good communicator, able to work in diverse cultural environment

**Qualifications**:

- University Degree
- **Job Family Group**:
Product Management and Development
- **Job Family**:
Product Performance Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their r

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