Waste Water Contracts
2 weeks ago
Haigh Engineering based in Ross on Wye is one the UK’s leading manufacturers of water treatment and healthcare equipment sold worldwide. This new role at Haigh includes helping navigate the logístical challenges of costs and resourcing across the UK market.
**Duties**
- The role requires an excellent telephone manner to take service calls from customers and enter onto the computer system.
- To type and post contract details to customers on initial enquiry.
- To type up contract agreements & relevant letters.
- Maintaining customers' service contracts sending out renewals and invoices when due.
- Sorting of engineers' service report paperwork and raising invoices.
- To identify and advise customers on all spares requirements, using serial numbers and information available through archive and the computer database.
- Ability to understand drawings and bill of material across the product range.
- Sending out quotations as needed.
- Entering spares orders onto computer system.
- Raise relevant paperwork ready for dispatch of orders.
- Liaising with production on availability, where parts are made to order, and set customer expectations on lead times
- To progress spares orders with production staff to meet customer needs.
- Recording returns on GRN database and update.
- Maintain and use Procurement Payment database.
- General housekeeping, to include filing for the Service Department.
**Job Types**: Permanent, Full-time
**Salary**: £22,000.00-£23,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Profit sharing
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: WWC&SA041223
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